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Windows 7: Network card non-responsive when computer is woken up

20 Feb 2015   #1
Neverhavemoney

Windows 7 Ultimate Professional x64
 
 
Network card non-responsive when computer is woken up

Hey everyone,
Been awhile...
So i have a perplexing issue i cannot seem to concor. My mother recently bought a dell inspiron 3531 and it had windows 8. She hates it and so do i, so we bought her a windows 7 key and she is on her way, or so we thought. I installed windows 7 ultimate, clean install, on her laptop. Installed all the drivers, ran windows update, did the whole 9 yards. One issue remains though and it is ruining this laptop for her (she can be picky at times)...
Whenever I close the lid on the laptop, it goes to sleep. When i wake the laptop up, the wireless network has a red X on it, saying no connections are available. When i try to run troubleshooter, it tells me to turn on the switch for the wireless card (there isn't one on her laptop). I use the function key to try and turn it on and it has no response. They only way to get it working again is to do a restart of the laptop. I have done all the stuff mentioned above. I have also tried to mess with the power options, but i dont know if i am missing something. Any and all hints and tips would be greatly appreciated.

Thanks everyone,
Ben


My System SpecsSystem Spec
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22 Feb 2015   #2
Neverhavemoney

Windows 7 Ultimate Professional x64
 
 

I still have no solution to this issue. Can anyone please help me out here?
My System SpecsSystem Spec
23 Feb 2015   #3
ShoTTaS

Windows 7 Pro 32bit
 
 

Hi NeverhaveMoney,

Have you tried turning on or enable the FN Keys on the BIOS Set-up.?
My System SpecsSystem Spec
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23 Feb 2015   #4
2xg

Win7 & Win8 64bit
 
 

Hi there,

In addition, wondering if the laptop has a wireless utility program installed? Do you have the latest wireless driver installed?

Also, temporary disable the Bluetooth and see if if helps.
My System SpecsSystem Spec
24 Feb 2015   #5
doctore

Windows 7 Pro
 
 

Quote:
I have also tried to mess with the power options, but i dont know if i am missing something.
Did you uncheck the "Allow this computer to turn off this device to save power" option under the adapter's configuration settings?
My System SpecsSystem Spec
24 Feb 2015   #6
Neverhavemoney

Windows 7 Ultimate Professional x64
 
 

Quote   Quote: Originally Posted by ShoTTaS View Post
Hi NeverhaveMoney,

Have you tried turning on or enable the FN Keys on the BIOS Set-up.?
So originally i had enabled these in the BIOS setup. When i went to go use them though, they would not work. I had to go do something, and left the computer alone long enough for the display to shut off. When i woke the display up, i tried the function keys again just for S&G. When i did this, they worked, and the network function key solved the issue. I don't know how or why it worked, but it has been working for ~10 sleep/wake-up cycles now.

Thanks for the tip ShoTTas
My System SpecsSystem Spec
24 Feb 2015   #7
Neverhavemoney

Windows 7 Ultimate Professional x64
 
 

Solved in previous post
My System SpecsSystem Spec
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 Network card non-responsive when computer is woken up




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