Network card non-responsive when computer is woken up


  1. Neverhavemoney
    Posts : 214
    Windows 7 Ultimate Professional x64
       New #1

    Network card non-responsive when computer is woken up


    Hey everyone,
    Been awhile...
    So i have a perplexing issue i cannot seem to concor. My mother recently bought a dell inspiron 3531 and it had windows 8. She hates it and so do i, so we bought her a windows 7 key and she is on her way, or so we thought. I installed windows 7 ultimate, clean install, on her laptop. Installed all the drivers, ran windows update, did the whole 9 yards. One issue remains though and it is ruining this laptop for her (she can be picky at times)...
    Whenever I close the lid on the laptop, it goes to sleep. When i wake the laptop up, the wireless network has a red X on it, saying no connections are available. When i try to run troubleshooter, it tells me to turn on the switch for the wireless card (there isn't one on her laptop). I use the function key to try and turn it on and it has no response. They only way to get it working again is to do a restart of the laptop. I have done all the stuff mentioned above. I have also tried to mess with the power options, but i dont know if i am missing something. Any and all hints and tips would be greatly appreciated.

    Thanks everyone,
    Ben
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  3. Neverhavemoney
    Posts : 214
    Windows 7 Ultimate Professional x64
    Thread Starter
       New #2

    I still have no solution to this issue. Can anyone please help me out here?
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  4. ShoTTaS
    Posts : 369
    Windows 7 Pro 32bit
       New #3

    Hi NeverhaveMoney,

    Have you tried turning on or enable the FN Keys on the BIOS Set-up.?
    Last edited by ShoTTaS; 23 Feb 2015 at 02:48. Reason: put enable
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  6. 2xg
    Posts : 2,377
    Win7 & Win8 64bit
       New #4

    Hi there,

    In addition, wondering if the laptop has a wireless utility program installed? Do you have the latest wireless driver installed?

    Also, temporary disable the Bluetooth and see if if helps.
    Last edited by 2xg; 23 Feb 2015 at 18:53.
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  7. doctore
    Posts : 265
    Windows 7 Pro
       New #5

    I have also tried to mess with the power options, but i dont know if i am missing something.
    Did you uncheck the "Allow this computer to turn off this device to save power" option under the adapter's configuration settings?
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  8. Neverhavemoney
    Posts : 214
    Windows 7 Ultimate Professional x64
    Thread Starter
       New #6

    ShoTTaS said:
    Hi NeverhaveMoney,

    Have you tried turning on or enable the FN Keys on the BIOS Set-up.?
    So originally i had enabled these in the BIOS setup. When i went to go use them though, they would not work. I had to go do something, and left the computer alone long enough for the display to shut off. When i woke the display up, i tried the function keys again just for S&G. When i did this, they worked, and the network function key solved the issue. I don't know how or why it worked, but it has been working for ~10 sleep/wake-up cycles now.

    Thanks for the tip ShoTTas
    Last edited by Neverhavemoney; 25 Feb 2015 at 09:56.
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  10. Neverhavemoney
    Posts : 214
    Windows 7 Ultimate Professional x64
    Thread Starter
       New #7

    Solved in previous post
    Last edited by Neverhavemoney; 25 Feb 2015 at 09:53.
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