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Windows 7: Win 7 can't connect to DSL cable

31 Mar 2015   #1
dexter11

Windows 7
 
 
Win 7 can't connect to DSL cable

I have a HP Pavilion dv-6 with Windows 7 64bit on it. The internet connection suddenly stopped working. Meaning the previous night it worked fine, on the next morning it's just not working.

Windows doesn't even notice if the cable is plugged in. The ethernet plug in the laptop used to flash orange while using the internet. Now nothing.
Troubleshooting the network adapter wrote that that cable must be broken. But it's the same cable I'm using now plugged into an old computer with XP.

I tried to install Connectify Lite on the night it still worked, but I uninstalled it immediately and the connection was still on.

I tried System Restore to revert the changes (Connectify install and a Windows update) that might have caused this.
I also installed a new driver for my network adapter (Realtek PCIe GBE family controller) from the Realtek website. According to Device Manager the Network adapter works fine.


My System SpecsSystem Spec
.
02 Apr 2015   #2
2xg

Win7 & Win8 64bit
 
 

Welcome to Seven Forums,

Can you please follow the preposting requirements here so that we can better assist you?
My System SpecsSystem Spec
02 Apr 2015   #3
dexter11

Windows 7
 
 

Thanks for the answer.
It's a wired connection issue.
The ISP is UPC and it's an ADSL connection.
The modem/router they gave us is a Paradyne 6211-I1-302-0SC ADSL2+ Bridge/router.
The antivirus is Microsoft Security essentials and the firewall is Windows firewall.
ipconfig /all:

Code:
Windows IP Configuration

   Host Name . . . . . . . . . . . . : user-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
   Physical Address. . . . . . . . . : AC-72-89-B3-75-FF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Maryfi Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : AC-72-89-B3-75-FF
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : domain.name
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
   Physical Address. . . . . . . . . : AC-72-89-B3-75-FE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 10-1F-74-15-4D-61
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : AC-72-89-B3-76-02
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{61180854-86F4-4AAC-982C-323208ECFEC6}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3CD0A843-B00C-4CE2-8D76-625DDD8652CB}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{8C7D4897-4A7A-458F-936C-39A61EE40857}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.domain.name:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{5268B1BA-D663-4E6D-B5A5-3CDA39837655}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
My System SpecsSystem Spec
.

02 Apr 2015   #4
2xg

Win7 & Win8 64bit
 
 

Thanks for the info, you did great.

Would you mind disabling the Wi-Fi and bluetooth adapters for troubleshooting purpose?

You may also try resetting the TCP/IP and Winsock, see if it helps.
SG :: How to repair TCP/IP and Winsock

An update would be nice.
My System SpecsSystem Spec
05 Apr 2015   #5
dexter11

Windows 7
 
 

Sorry I was busy in the last few days.
How do I disable the wifi and bluetooth adapters? And how do I troubleshoot then?

I'll try that tutorial. Thank you.
My System SpecsSystem Spec
06 Apr 2015   #6
2xg

Win7 & Win8 64bit
 
 

No worries, I've been very busy as well....
Please follow this tutorial on how to temporarily disable any device from Device Manager.
Quote:
How do I disable the wifi and bluetooth adapters? And how do I troubleshoot then?
My System SpecsSystem Spec
10 Apr 2015   #7
dexter11

Windows 7
 
 

Thank you for your help. It worked.

I made some changes since the last time. I couldn't afford to lose connection that long so I bought a wifi router. The wifi router is plugged in to the Paradyne bridge. But I still wanted to fix this issue just in case.
So I plugged in the cable to may laptop, disabled wifi and bluetooth in the Device manager then I used TCP Optimizer to reset TCP/IP and Winsock, rebooted and now I have Internet directly through the ADSL line too.
Thank you again.
My System SpecsSystem Spec
10 Apr 2015   #8
2xg

Win7 & Win8 64bit
 
 

Excellent! You're welcome!
Quote   Quote: Originally Posted by dexter11 View Post
Thank you for your help. It worked.

I made some changes since the last time. I couldn't afford to lose connection that long so I bought a wifi router. The wifi router is plugged in to the Paradyne bridge. But I still wanted to fix this issue just in case.
So I plugged in the cable to may laptop, disabled wifi and bluetooth in the Device manager then I used TCP Optimizer to reset TCP/IP and Winsock, rebooted and now I have Internet directly through the ADSL line too.
Thank you again.
My System SpecsSystem Spec
Reply

 Win 7 can't connect to DSL cable




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