Wireless problem!! Help

prc292 · Nov 8, 2009

HI,

I've been having a problem connecting to a wireless hotspot. The hotspot is located next door to my apartment in a store and i do have permission to connect to as it is public. im just lucky to be close enough that i can connect from my living room. the problem is that for some reason my hp laptop refuses to connect to this router giving me the message "Unable to connect" (duh) and that is it. i cant for the life of me figure out why as my desktop, my ipod touch, and my brothers hp laptop can all connect with a good signal. i have everything set to auto on the adapter as far as ip and servers are concerned. this is the output for ipconfig /all on my desktop connected wirelessly. (sorry. not sure if that's even a word.) im really at a loss here, so any help would be great. it just dosent make sense that everything else hooks right up but not this laptop.

thanks alot.

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Linksys Wireless-B USB Network Adapt
er v2.8 #3
Physical Address. . . . . . . . . : 00-0F-66-15-76-E5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.39
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Sunday, November 08, 2009 2:03:38 AM

Lease Expires . . . . . . . . . . : Monday, November 09, 2009 2:03:38 AM

C:\Documents and Settings\Owner>

zigzag3143 · Nov 8, 2009

prc292 said:
HI,

I've been having a problem connecting to a wireless hotspot. The hotspot is located next door to my apartment in a store and i do have permission to connect to as it is public. im just lucky to be close enough that i can connect from my living room. the problem is that for some reason my hp laptop refuses to connect to this router giving me the message "Unable to connect" (duh) and that is it. i cant for the life of me figure out why as my desktop, my ipod touch, and my brothers hp laptop can all connect with a good signal. i have everything set to auto on the adapter as far as ip and servers are concerned. this is the output for ipconfig /all on my desktop connected wirelessly. (sorry. not sure if that's even a word.) im really at a loss here, so any help would be great. it just dosent make sense that everything else hooks right up but not this laptop.

thanks alot.

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Linksys Wireless-B USB Network Adapt
er v2.8 #3
Physical Address. . . . . . . . . : 00-0F-66-15-76-E5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.39
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Sunday, November 08, 2009 2:03:38 AM

Lease Expires . . . . . . . . . . : Monday, November 09, 2009 2:03:38 AM

C:\Documents and Settings\Owner>

Are you using homegroup?

Ken J

prc292 · Nov 8, 2009

nope. i just see the network and click connect. that's all i have to do with my other devices. it's unsecured so no passwords or anything. still working on it. nothing yet.

prc292 · Nov 10, 2009

still looking for an answer to this problem. my sister just stopped by with her laptop and it to connects right to this hotspot. i cant figure it out. my laptop just refuses although it sees the connection. any one have any ideas. my laptop has a broadcom abg wireless. it's an hp dv6000.

torrentg · Nov 10, 2009

Try spoofing the physical address (mac address) by double clicking on the adapter in device manager. Go to advanced tab. The setting will be there. Enter random numbers and letters using 0,1,A,B. Doesn't matter what you put, just use those. Save. Disable then re-enable the adapter and try to connect.

If you have mdnsresponder.exe in the task manager, uninstall the Bonjour service by Googling how to.

Luap · Nov 10, 2009

see the post by

zigzag3143

the problem is this homegroup thing. I had the same problem with my router at home.
Just another MS PITA in the name of security. I can't even offer a good answer cuz I just got my windows 7 yesterday, but..... I'll be back.....

patwhatsthat · Nov 10, 2009

I know this maybe something you have already tried. But please just shut down your laptop and wait briefly and restart it immediately attempt to connect to the hotspot and let me know if that makes any difference at all.

prc292 · Nov 10, 2009

gave these a shot still nothing. and im not using homegroups, im just trying to connect to a hotspot. i just dont get it. my laptop seems to be the only device with the problem. ive even gone as far as doing a clean install of the os. didnt work either. any other ideas would be greatly appreciated. thanks

patwhatsthat · Nov 10, 2009

according to the ipconfig stats in your original post I see that your DHCP lease was obtained two days ago and should have expired yesterday. If your sister is still there check her laptop ipconfi info and see if it is anything close to yours. In the mean time to an ipconfig /release and then an ipconfig /renew and let us know

prc292 · Nov 10, 2009

those stats were from the other day when i first posted this thread. ive reconnected a few times since with my desktop. also i cant release/renew because i cant get a connection. just to be clear im posting this from my desktop, which is connected wirelessly to the very hotspot that i cant get connected to with my laptop. so i know the problem is with the laptop. i just cant seem to narrow it to either a software or hardware problem. the desktop is running xp and is about 5 years old. (but still kicking) i have a linksys 80211b usb wireless adapter hooked to it. the laptop is hp dv6000 with broadcom 80211abg. it's about 3 years old. its running win 7 release candidate. i have win 7 final ordered but havent received it yet. thanks guys for all the suggestions. if any other ideas please let me know.

torrentg · Nov 10, 2009

If you would like, we can try another driver. I'll search one on Microsoft's site and modify if needed.

Right click on the adapter in device manager. Properties. Details tab. Change dropdown to hardware ids.

Copy and paste results to here.

x86 or x64?

patwhatsthat · Nov 10, 2009

I should have read more carefully

I see now, that the stats were from your desktop. Just trying to get a handle on what should be a simple problem to resolve. Is it possible that the hotspot has limited the number of DHCP leases that it has available. They are finite, on a typical class C without super-netting you got 0 - 255, eliminating the network address and broadcast, that leaves 1 - 254 and we know the router has one of those. And with the leases being 24 hours, and if it's a busy area then perhaps there are no more to give out. I'm just not sure exactly what you would be getting on your end, I would think that instead of a cannot connect error you would see something like unable to obtain address from DHCP server. Not saying.....just saying

prc292 · Nov 10, 2009

i was just looking at this and wondered if it might help.

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Linksys Wireless-B USB Network Adapt
er v2.8 #3
Physical Address. . . . . . . . . : 00-0F-66-15-76-E5
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.39
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Tuesday, November 10, 2009 7:48:54 P
M
Lease Expires . . . . . . . . . . : Wednesday, November 11, 2009 7:48:54

i thought i would set a static ip and give that a shot but i noticed the dns servers. they are both the same for one, and also they are the same as the default gateway. ive never seen this before. btw this is grabbed from my desktop which is connected to the hotspot thats giving my laptop problems. oh well. im still at a loss with this. im starting to thing that my laptops wifi has the problem. although it works fine on any other network i try. still open to any suggestions.

thanks

patwhatsthat · Nov 10, 2009

That configuration that you are seeing on your desktop is common. The hotspot router is handling DHCP as well as DNS (forwarding). I got to ask....have you ever connected this laptop in it's current configuration to any wireless environment, like at Panera Bread or Starbucks or possibly a friends house. If the answer to this question is yes, then it's probably not your drivers, however; if the answer is no then perhaps you should go up a few posts in this thread and take advantage of Torrentg's offer to help with a current driver update help

prc292 · Nov 10, 2009

i have connected to many different hotspots in public and private. never had this problem before. as far as limits on leases, i had my sisters laptop connected with no problem earlier today, as well as my brothers earlier this week along with my desktop. so i have had up to 3 devices connected at once while my laptop is unable to connect even by itself.

here are those id's. this is x86

PCI\14E4&DEV_4311&SUBSYS_1363103C&REV_01
PCI\14E4&DEV_4311&SUBSYS_1363103C
PCI\14E4&DEV_4311&CC_028000
PCI\14E4&DEV_4311&CC_0280

thank you guys for all your help

torrentg · Nov 10, 2009

Microsoft had nothing at all on that. I found this though.

Right click on the adapter in device manager. Update driver software. Browse. Let me pick. Have disk. Browse. Double click on the .inf, hit ok.

prc292 · Nov 11, 2009

i gave that driver a shot. still no connection. although i did notice that instead of instantly giving me an "unable to connect", it seems like it actually tries for about 5 seconds. but still the problem persists. im not one to give up on a problem with my computers. ive learned just about everything i know from breaking, googling,and fixing. but this has me to the point that i think that this adapter is just not compatible with the router im trying to connect to. that sounds crazy to me but what else could it be?

im at a loss but still will welcome any suggestions

Wireless problem!! Help

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