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Windows 7: Connected to home network but no internet on only 1 device

16 May 2015   #11
NortonSupport

Windows 7 Ultimate x64
 
 

Hi,

Sorry to hear that, do you have any other Anti-virus installed along side of Norton? if no please remove Norton and check if that works.

Praveen
Norton Support.


My System SpecsSystem Spec
.
16 May 2015   #12
GokAy

Windows 7 Ultimate x64 SP1
 
 

Hey Norton Support, if you are still around would you mind answering 2 questions. But not sure you can answer them without knowledge of the exact product used.

1- Does Norton have logs somewhere that you can check for blocked requests?

2- Does Norton has running services and whatnot when disabled?

I guess Chappy should first make sure the laptop is infection free, before uninstalling his last line of defense.
My System SpecsSystem Spec
16 May 2015   #13
NortonSupport

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by GokAy View Post
Hey Norton Support, if you are still around would you mind answering 2 questions. But not sure you can answer them without knowledge of the exact product used.

1- Does Norton have logs somewhere that you can check for blocked requests?

2- Does Norton has running services and whatnot when disabled?

I guess Chappy should first make sure the laptop is infection free, before uninstalling his last line of defense.

Hi,

1. Yes you can check the logs in "Security History" option, please check this link for more info - https://support.norton.com/sp/en/us/...OEM_2014_en_us
2. If you disable particular features (e.g Auto Protect) it will not run but other core services will run in the background to keep your computer safe.

Praveen
Norton Support.
My System SpecsSystem Spec
.

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 Connected to home network but no internet on only 1 device




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