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Windows 7: Cannot get Windows 7 to see my network printer

16 May 2015   #1
McSeven

W7 Prof 64 bit
 
 
Cannot get Windows 7 to see my network printer

It used to work okay. I installed a new release of Avira Antivirus and they must have changed how it works, because it is using the Windows Firewall.

The network printer does not show in the Add Printer screen and it cannot be reached by its ip address or name.

I checked the Windows Firewall settings and they seem correct.

Any help would be appreciated! Thanks in advance!

Forgot to mention that I also change the security choice in my router per Verizon from WAP to WPA2.


My System SpecsSystem Spec
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16 May 2015   #2
Ztruker

Windows 10 Pro X64
 
 

Turn off the firewall and try it. If okay then it's a firewall setting.
Ditto for Avira.
My System SpecsSystem Spec
17 May 2015   #3
McSeven

W7 Prof 64 bit
 
 

With the firewall off the printer still does not show up.
My System SpecsSystem Spec
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17 May 2015   #4
GokAy

Windows 7 Ultimate x64 SP1
 
 

You say you changed the security mode of router. Are you sure the printer is getting an IP? Maybe it is the printer that has a problem. Checked in router administration page, DHCP client list?
My System SpecsSystem Spec
17 May 2015   #5
McSeven

W7 Prof 64 bit
 
 

What I had to do is default the settings in the printer and then set it up again. So far it works. We shall see what happens when everything is shut down and started up again.

Yes it did and does now and an ip address.
My System SpecsSystem Spec
17 May 2015   #6
McSeven

W7 Prof 64 bit
 
 

Well it for some reason quit working. Computer thinks it is offline.
My System SpecsSystem Spec
17 May 2015   #7
GokAy

Windows 7 Ultimate x64 SP1
 
 

You could try pinging the printer IP (if it has ability to respond back).

Shouldn't happen but you could check if the printer IP has changed (or does it communicate with name?).

Try adding the printer name to the hosts file?
My System SpecsSystem Spec
17 May 2015   #8
McSeven

W7 Prof 64 bit
 
 

Bummer, the printer was on Automatic. We shall see how it goes.
Thanks for the ideas guys.
My System SpecsSystem Spec
18 May 2015   #9
McSeven

W7 Prof 64 bit
 
 

Well it is working today so far!
My System SpecsSystem Spec
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 Cannot get Windows 7 to see my network printer




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