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Windows 7: My software cannot access the internet and my taskbar is Win classic

02 Jun 2015   #1
TechnoGeek20

Windows 7 Professional 64bit
 
 
My software cannot access the internet and my taskbar is Win classic

Hello, this is my first thread here, so I might not have given the required info.

About a week ago my computer was infected with a very bad trojan virus and my Antivirus program (Symantec) broke so I had to uninstall it but I couldn't reinstall Symantec so I downloaded and installed Avira. After doing a full scan with avira I found many more viruses when the scan finished Avira told me to restart my computer but while trying to restart my PC tried Installing updates but it froze on "1/4 updates installed" so I had to force close my PC. After rebooting it my taskbar turned into the Windows Classic colors and my desktop only had the recycling bin on it. After finding some solutions on the internet I tried some of them. I tried to clean boot my PC but after doing so my internet broke, suddenly my software started telling me that I do not have any internet access whatsoever eventhough my PC had internet access. I tried booting it normally but it didn't work. After browsing the Internet for solutions I finally came across SFC after trying it It gave me an error saying that there was still a pending system repair. After more browsing I managed to stop the pending repairs and managed to run SFC normally but now it gives me an error saying that it found corrupted files but cannot repair them. I also learned that my desktop breaking was from a corrupted user and not from my system. I have tried doing a system restore but it doesn't have any restore points after the corruption.

I hope that I have given enough Information I'm starting to panic and I don't want to format my computer since it has over 1TB of data in it


My System SpecsSystem Spec
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02 Jun 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

Scan with Malwarebytes Anti-Malware free as well https://www.malwarebytes.org/

Did you check C:\Users folder? See if your old documents are in one of them.

Also possible Avira quarantined them?

There is a known issue with a recent Windows Update (KB3022345), it causes an irrepairable corruption warning (which is a false report, the files are not corrupt in reality). If you have this update installed then do one of the following:
- Uninstall this update (it is Windows 10 preparation update) or
- Run the fix from The Tech Cookbook – Windows 7 update (KB3022345) causing corrupt files
After the above, run another SFC /scannow. If you still get a corruption, attach it in your next post.

I would advise you to find/backup your data files and just do a clean install. Seems you had a lot of going in that computer.
My System SpecsSystem Spec
02 Jun 2015   #3
TechnoGeek20

Windows 7 Professional 64bit
 
 

Thanks for replying I will try those now, I don't think avira quarantine them since I delete the quarantined files regularly and my docunents are in the user folder in fact when I log off and log on a few times my desktop works but breaks again after booting.

P.S: I am also Turkish
My System SpecsSystem Spec
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02 Jun 2015   #4
americancritic

Windows 7 Home Premium 64-Bit SP1
 
 

Hello Tecknogeek20 welcome to the sevens forum. Just to make sure, I know you've had some virus's so please download this software and run a full scan. You can download the free version and run a full scan and if anything is left it will get rid of it.

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

When you have had a virus of any kind do not use a restore point as it is most likely infected. So I think if you will download the above software this one should do the trick.
My System SpecsSystem Spec
02 Jun 2015   #5
TechnoGeek20

Windows 7 Professional 64bit
 
 

Also I already had YAC as anti-malware software but from what I have heard it is not very succesful.
I already have cleaned my viruses via avira and malwarebytes but I will also use the software from your link
My System SpecsSystem Spec
02 Jun 2015   #6
GokAy

Windows 7 Ultimate x64 SP1
 
 

Selam Forum kurallari geregi Turkce pek kullanamiyorum, ama gerekli olursa PM atarsin. Simdi cikmam lazim ama 2 saat sonra evde olacagim.

---------------

Hey, I can't use Turkish to comply with forum rules, however if you need you can PM me. Now I have to go out, and will be back in 2 hours.
My System SpecsSystem Spec
02 Jun 2015   #7
TechnoGeek20

Windows 7 Professional 64bit
 
 

GokAy from the Win7 update fix link that you have sent I have learned that my log does not matvh the example it gives on the page so I decided to take the warning on the page and I am not going to use that fix.

Here is the log and also how do I revert to an older Win update?

and again thank you for replying


Türkçeye gerek yok zaten
My System SpecsSystem Spec
02 Jun 2015   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Try uninstalling the update KB3022345 - it's what is causing the SFC errors, and (contrary to MS claims) also appears to be causing other problems as well.

Once Uninstalled, do a Check for Updates, then Hide the KB3022345 - that way it won't reinstall until MS release the promised revised version
My System SpecsSystem Spec
02 Jun 2015   #9
TechnoGeek20

Windows 7 Professional 64bit
 
 

NoelDP as I said I do not know how to
My System SpecsSystem Spec
02 Jun 2015   #10
GokAy

Windows 7 Ultimate x64 SP1
 
 

Open Windows Update - Installed Updates - Search for KB3022345 - right click - uninstall (I thought you didn't have that one already)
After uninstalling, re-scan with sfc /scannow
See if it will show any other corruptions
My System SpecsSystem Spec
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 My software cannot access the internet and my taskbar is Win classic




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