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Windows 7: Unable to get online after reinstalling windows - possible driver prob

10 Jun 2015   #21
mikeybinec

Win 7 Professional 32 bit
 
 

Here are your four troubleshooting tools that you do in order in the dos command box:

a) ping 127.0.0.1 did you get replies? this makes sure your tcp/ip stack is installed. same as an earlier post about the netsh ip blah blah blah

b) type ipconfig and hit enter. What is your network interface card's IP address? Ping it and make sure it's working

c) Also in ipconfig is the default gateway (router, or isp cable modem, i.e.) ping that address. did you get replies?

d) If all above are good, now ping google.com or yahoo.com

I can tell you this--about 70% of network issues are layer 1 related--i.e. bad ethernet cable, bad wireless nic


My System SpecsSystem Spec
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11 Jun 2015   #22
Rabmac

windows 7 Ultimate 64 bit
 
 

Just tried those instructions and here are the results:

1. ping 127.0.0.1 - 4 packets sent and 4 packets received and 0% loss

2. entered ipconfig:

Windows IP Configuration

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix:
Link-local IPv6 Address: fe80::856b::2242::7f9b::8c62%13
IPv4 Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State: Media disconnected
Connection-specific DNS suffix:

Tunnel adapter isatap.{6299E88F-5C72-47AA-8175-3E6B5C6E1BD7}:

Media State: Media disconnected
Connection-specific DNS suffix:

****************************************************************************
I pinged 192.168.1.3 (is this the network interface's IP address?)and 4 packets were sent, 4 packets were received and 0% loss

3. I pinged defualt gateway 192.168.1.1 and 4 packets were sent, 4 packets received and 0% loss.

4. I pinged google.com and 4 packets were sent, 4 packets were received and 0% loss.

Personally speaking I don't think the issue is related to the router or ethernet cable because I can connect to the internet in safe mode (or in Ubuntu) and all my other devices are connected to the wifi with no issues. However, I do realise the importance of ruling things out and approaching the problem in a methodical way as you have done here and for which I am grateful.

Any further suggestions?
My System SpecsSystem Spec
11 Jun 2015   #23
MistUnleashed

Windows 7 Ultimate x64
 
 

To rule another thing out,

Go To Chrome and Reset it: https://support.google.com/chrome/an...96214?hl=en-GB

Also go to cmd and type the following (Hit Enter after each line) :
  1. ipconfig /release
  2. ipconfig /renew
  3. ipconfig /flushdns
  4. ipconfig /registerdns
After this run ipconfig /all and post the results.


Restart and let me know if it works.
My System SpecsSystem Spec
.

11 Jun 2015   #24
GokAy

Windows 7 Ultimate x64 SP1
 
 

I haven't read the whole thread, sorry. Did you make the OP run "netsh winsock reset" yet?
My System SpecsSystem Spec
11 Jun 2015   #25
MistUnleashed

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by GokAy View Post
I haven't read the whole thread, sorry. Did you make the OP run "netsh winsock reset" yet?
Yes, OP has already reset winsock and also have reset int ip!

Any suggestions GoAky?
My System SpecsSystem Spec
11 Jun 2015   #26
GokAy

Windows 7 Ultimate x64 SP1
 
 

A clean startup perhaps, in case some software/service is getting in the way.

Even DNS is working for OP. Did you try different browsers yet? Also reset the browser in question (backup bookmarks and any important settings first!).
My System SpecsSystem Spec
11 Jun 2015   #27
Rabmac

windows 7 Ultimate 64 bit
 
 

Sorry for delay, just got home from work and am about to follow the instructions posted and will post the results.
My System SpecsSystem Spec
11 Jun 2015   #28
Rabmac

windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by MistUnleashed View Post
To rule another thing out,

Go To Chrome and Reset it: https://support.google.com/chrome/an...96214?hl=en-GB

Also go to cmd and type the following (Hit Enter after each line) :
  1. ipconfig /release
  2. ipconfig /renew
  3. ipconfig /flushdns
  4. ipconfig /registerdns
After this run ipconfig /all and post the results.


Restart and let me know if it works.
Hi Mist,

I tried resetting Chrome before I posted here and it did not work.

I have attached the results of ipconfig /all but unfortunately it did not resolve the issue. Not sure if this is relevant but I did not install any drivers other than the network adapter. However, in device manager, the only yellow exclamation mark is for "other devices - Multimedia Audio Controller".


Attached Files
File Type: txt IPconfig results.txt (2.1 KB, 2 views)
My System SpecsSystem Spec
11 Jun 2015   #29
Rabmac

windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by GokAy View Post
A clean startup perhaps, in case some software/service is getting in the way.

Even DNS is working for OP. Did you try different browsers yet? Also reset the browser in question (backup bookmarks and any important settings first!).
Hi GokAy,

I already tried a clean startup but that did not resolve the problem. I have also tried using Opera and IE but they just time out as well whenever I try to access a website. In addition, I also reset Chrome. My hunch is this is driver related as I can connect when I run in safe mode but admittedly I am no expert in this area.
My System SpecsSystem Spec
11 Jun 2015   #30
MistUnleashed

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Rabmac View Post
Quote   Quote: Originally Posted by GokAy View Post
A clean startup perhaps, in case some software/service is getting in the way.

Even DNS is working for OP. Did you try different browsers yet? Also reset the browser in question (backup bookmarks and any important settings first!).
Hi GokAy,

I already tried a clean startup but that did not resolve the problem. I have also tried using Opera and IE but they just time out as well whenever I try to access a website. In addition, I also reset Chrome. My hunch is this is driver related as I can connect when I run in safe mode but admittedly I am no expert in this area.
Type this into your web-browser: 62.252.232.35

Does this IP address bring up Google?

Let me know.
My System SpecsSystem Spec
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 Unable to get online after reinstalling windows - possible driver prob




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