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Windows 7: HP desktop will not connect wirelessly

11 Jun 2015   #1
mcraft17

Windows 7 64
 
 
HP desktop will not connect wirelessly

We recently moved and my desktop computer before was hooked up directly into the modem
with a cable. It has a wireless adapter built in but I never really needed to use it. Now where we
live I need it, well I have tried everything and it is saying no connections available. All other devices
in the house, laptop, phones, tablet, etc. are connected but not the desktop. I tried updating the driver,
running the wizard, having the time warner tech check and it says the device ( wireless
adapter) is working properly. I called HP and they want $100 to tell me what is wrong. I even
did a whole system restore and that didn't work. So any help would be appreciated.
My adapter is 802.11n Wireless LAN card by Ralink tech


My System SpecsSystem Spec
.
12 Jun 2015   #2
mcraft17

Windows 7 64
 
 
picture of ipconfig

Here is a picture of the ipconfig if that helps


Attached Thumbnails
HP desktop will not connect wirelessly-1434112190845.jpg  
My System SpecsSystem Spec
12 Jun 2015   #3
GokAy

Windows 7 Ultimate x64 SP1
 
 

DHCP is enabled but you don't seem to get an IP address.
Run services.msc, check DHCP client (Automatic) service and WLAN AutoCOnfig (manual, also try automatic) if started? start if not.
My System SpecsSystem Spec
.

12 Jun 2015   #4
mcraft17

Windows 7 64
 
 

Thank you so much for your reply. I checked and both of those are started. Any other ideas? Or is this a hopeless cause?
My System SpecsSystem Spec
12 Jun 2015   #5
GokAy

Windows 7 Ultimate x64 SP1
 
 

Check these services for Started (automatic) - Network Connections, Network List Service

Open Wireless properties, details and post a screenshot.
Then open properties and take another screenshot.
Go into IPv4 properties and take another screenshot there too

If all fail run cmd: netsh winsock reset
My System SpecsSystem Spec
12 Jun 2015   #6
mcraft17

Windows 7 64
 
 

Ok, I checked the two things in the system and they were set to manual not automatic. So I fixed that.
I am uploading the screenshots, hope they were the ones you wanted. And I reset the thing at the cmd prompt and no luck.


Attached Thumbnails
HP desktop will not connect wirelessly-20150612_205511.jpg   HP desktop will not connect wirelessly-20150612_205544.jpg   HP desktop will not connect wirelessly-20150612_205607.jpg  
My System SpecsSystem Spec
12 Jun 2015   #7
mcraft17

Windows 7 64
 
 

I finally was able to get a cord long enough, and it works if it is plugged directly into the router but not wirelessly.
My System SpecsSystem Spec
12 Jun 2015   #8
GokAy

Windows 7 Ultimate x64 SP1
 
 

You can press Prt Scr (Print Screen) key on keyboard and run: mspaint - then CTRL+V and save as jpeg, no need to use phone Alt+Prt Scr will only copy the active window as opposed to full screen.

---------

Can you see the wireless connection at all? What happens when you try to connect? Does it ask for a password? Does the DHCP server on router has adequate IP range?

Edit: Can you try a clean startup? Troubleshoot Application Conflicts by Performing a Clean Startup

Did you have any AV that you uninstalled later? Firewall blocking perhaps?
My System SpecsSystem Spec
12 Jun 2015   #9
mcraft17

Windows 7 64
 
 

Sorry I was using my phone because I had no internet access at all on that computer. So no way to post the photos. No connections are showing up at all, I tried to manually input the connection but it still
wouldn't connect. I am only about 20 feet from the router and our laptop has access in
the same spot so there is a signal. Maybe it is a lost cause. I have been messing with this
for weeks!
My System SpecsSystem Spec
12 Jun 2015   #10
GokAy

Windows 7 Ultimate x64 SP1
 
 

Oh yeah, true that My bad.

Sorry it was not clear, when you changed those last 2 services, did you start them as well? or were they already started?
My System SpecsSystem Spec
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 HP desktop will not connect wirelessly




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