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Windows 7 x64; NO internet except when in safe mode! (Avast)
Okay, I need to get this one out there. I have been pulling my hair out for 2 days straight and finally nailed it down. No other forums had the answer, let me contribute what I can find nowhere else.
My mom's HP laptop, an HP Pavilion dv7-2185dx is all she has. She is 94, we could not afford another computer, so I made this laptop work with a nice LCD monitor, mouse, speakers, and full size keyboard for her.
She runs Windows 7 Home Premium x64 and lost her internet. AT&T tried to fix her problem and swears she is online and has internet. ANY browser "cannot find host yahoo.com". If I ping a site in Command Prompt; "ping yahoo.com", I get back nice pings but within about 90 seconds, cannot find host yahoo.com. If I look up the IP address for any site and use that, I get nice pings. But not with domain names, only IP addresses. So I have bad DNS, right? Nothing seems to work, not even putting in Google Public DNS in the adapter settings for IPv4 like 8.8.8.8 & 8.8.4.4.
Okay this is weird. I run MalwareBytes in safe mode. I run Hitman Pro, I run AdwCleanerm and even ran LSP fix. Nothing worked! I noticed that I did have internet by DNS in safe mode. This should be easy. I use msconfig to turn off all services, see it work, then turn them on, one at a time (I cut them in half and half again instead of one at a time.). But when I disable *EVERYTHING* in msconfig, one service will not allow itself to be "unchecked". Avast 2015. I reboot, expecting my internet back and same thing! Nothing has changed and I check msconfig, avast is still active but everything else is not running. Both HijackThis and Autoruns both show a startup for Avast sandbox and contain message (file missing). I use the Programs and Features in Control Panel to let Avast repair itself.
Long story short, nothing fixes this issue, internet in safe mode only. Avast cannot be stopped from starting up. I uninstall Avast. Guess what? Internet and DNS are fine now. I did reinstall Avast 2015 from a fresh offline installer file and all is well. Avast was the infected program! Nothing I used for scanning found this problem. Only a LOT of sweat, hours, and process of elimination fixed this issue.
Internet ONLY works in Safe Mode should have been the tip to lead me in the right direction but I got misled. The fact that Avast could not be disabled as a service should have nailed it down. I have since checked, Avast DOES allow itself to be disabled with msconfig. Since nowhere on the net can I find this answer, I have to get it online here for anyone that gets this problem in the future. I cannot believe that I burned up about 20 hours on this problem and finally, it is fixed.
The tip here is if you have internet in Safe Mode but not normally, shut off everything in msconfig (Run box, enter "msconfig" with no quotes.), restart, and you should get the same results as Safe Mode. If you do not, in msconfig, carefully go over the list of all disabled items to see if any of them are really not disabled.
I do hope this helps somebody because it nearly killed me.
Last edited by Ohmster; 15 Jun 2015 at 02:33. Reason: more