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Windows 7: Printer crashing router?!!

20 Jun 2015   #1
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 
Printer crashing router?!!

I have a problem at work...
ADSL modem router is a Linksys WAG160N
Printer is an Epson XP950 - linked wirelessly (if we can get this problem fixed)

Everything works fine until we try to print multiple files.
A single file works fine.

(I haven't tested multi-page hi-def prints yet)

When we try to print more than a single A4 file (from the same computer - which is the only one actually using this printer), at some point it seems to force the router to crash and reboot!
Because this clears the router's log file, there is no history in the log to give me a clue whether it's a hardware problem, a firmware one, or a software one.

Anybody have any ideas for me?


My System SpecsSystem Spec
.
20 Jun 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

Try a factory reset of the router. Update firmware. Make sure to note the settings, as they will get wiped.
My System SpecsSystem Spec
20 Jun 2015   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Factory reset already tried.
There is no available firmware update
My System SpecsSystem Spec
.

20 Jun 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I wonder if it's a driver problem? - perhaps it's attempting to send both files to the printer at the same time and the printer is sending back gibberish that kills the router?
I'll probably end up talking to Epson - but hope I can fix it without their 'Support', which is legend
My System SpecsSystem Spec
20 Jun 2015   #5
UsernameIssues

W7 Pro SP1 64bit
 
 

Turn off bi-directional communication.

Might help, might make it worse. Might not even be an option.
My System SpecsSystem Spec
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 Printer crashing router?!!




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