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Windows 7: Problems Connecting to the Internet

12 Jul 2015   #11
UsernameIssues

W7 Pro SP1 64bit
 
 

It will be interesting to see the IPCONFIG and the ping info - so post the everything that you can gather during your next outage.

The default timeout for the Ping utility is 4 seconds. However, a ping is a low priority bit of network traffic. If things get really busy, some network equipment just forgo responding to pings. I usually see less than 1 millisecond "ping times" to my router and around 4 to 8 milliseconds to equipment that is close* to me on the Internet.

*according to tracert

Sure people try to get find exploits for IE. That will let them into business related computers. But I like the security layers that IE uses. Maybe that is because I understand a little bit about it. I don't understand as much about how Chrome/Firefox defend against exploits. Add to that, IE will do things that no other browser will do** - but I'm probably the only forum member that uses those specific things :-)

**
1) operating system shortcuts on the favorites bar
2) full operating system context menus on those shortcuts on the favorites bar
3) favorites that are files - not buried inside of databases

Some people avoid Chrome because of privacy concerns (e.g. Google gathering info on you). While others claim that Chrome is more secure than other browsers because of how well Google pays the people that find flaws: Google Offers 'Infinity Million Dollar' Reward For Finding Program Flaws

If you use Firefox, then it is probably the 32bit version. Mozilla should release a 64bit version soon. There can be a bit more security in 64bit browsers that run on computers with more than 4GB of RAM. It takes malware slightly longer to locate various blocks of RAM that are being used to run a 64bit browser. Hopefully, that extra time lets antivirus apps stop the malware.

I see that your computer has 2GB of RAM and a 64bit operating system. You would have been better off with 32bit operating system with that tiny amount of RAM. Pretty much every little part of a 64bit OS uses a bit more RAM than a 32 bit OS does. It all adds up to give you less RAM for programs.

If you have not ditched McAfee yet, do so now. MSE (linked to earlier) will work better for you with so little RAM.

I use IE11 64bit for specific websites, Pale Moon 64bit (based on Firefox) for forums and 32bit Chrome/Flash for streaming media. All three are open at the moment. I don't use Flash in IE or Pale Moon. There are too many flaws in Adobe's Flash, Adobe's PDF reader and Oracle's Java to have them installed for general browsing. At least with Chrome, its built in Pepper Flash is automatically/silently updated. I'm still looking into 64bit Chrome.


My System SpecsSystem Spec
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12 Jul 2015   #12
kodakjack

Windows 7 64 bit
 
 

I just had a situation where I was waiting forever for something to load in Facebook and, just for the heck of it, I checked the pings for Yahoo and 192.168.0.1 -t and it seemed that neither were pinging.
My System SpecsSystem Spec
12 Jul 2015   #13
UsernameIssues

W7 Pro SP1 64bit
 
 

The computer seems to lose its connection to the router.

The batch file attached to this post should generate the info requested by Ztruker. Please save it to your desktop and run it the next time that you have an outage. It seems to gather the info without needing admin rights... so, simply double clicking on it should work for you.


Attached Files
File Type: bat postme.bat (226 Bytes, 4 views)
My System SpecsSystem Spec
.

13 Jul 2015   #14
kodakjack

Windows 7 64 bit
 
 

It's interesting. I put up the two commands for pinging Yahoo and the other address and, even though I have a good connection right now, those commands did a few pings and stopped running. They're just sitting there and not updating. The Yahoo one shows 76ms and the other one 64. This is what the script shows:


Windows IP Configuration

Host Name . . . . . . . . . . . . : Jack-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : rochester.rr.com

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)
Physical Address. . . . . . . . . : A4-17-31-02-A2-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : rochester.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 78-45-C4-36-97-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2604:6000:6380:6400:25b8:a9f6:a594:ce17(Preferred)
Temporary IPv6 Address. . . . . . : 2604:6000:6380:6400:c84e:91:2db0:697f(Preferred)
Link-local IPv6 Address . . . . . : fe80::25b8:a9f6:a594:ce17%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, July 13, 2015 6:40:05 AM
Lease Expires . . . . . . . . . . : Wednesday, July 15, 2015 6:40:05 AM
Default Gateway . . . . . . . . . : fe80::2273:55ff:feaa:1d51%11
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 242763204
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-48-EB-CA-78-45-C4-36-97-49
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{D25C5D7B-2E6B-49B1-A5EF-23EF6BBD4D88}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.rochester.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : rochester.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging yahoo.com [2001:4998:44:204::a7] with 32 bytes of data:
Request timed out.
Reply from 2001:4998:44:204::a7: time=50ms
Reply from 2001:4998:44:204::a7: time=49ms
Reply from 2001:4998:44:204::a7: time=49ms

Ping statistics for 2001:4998:44:204::a7:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 49ms, Maximum = 50ms, Average = 49ms
AutoConfigProxy REG_SZ wininet.dll
MigrateProxy REG_DWORD 0x1
ProxyEnable REG_DWORD 0x0
ProxyOverride REG_SZ *.local
My System SpecsSystem Spec
13 Jul 2015   #15
UsernameIssues

W7 Pro SP1 64bit
 
 

A command of...

ping yahoo.com

...should automatically stop after 4 pings.


A command of...

ping yahoo.com -t

...should continue until you stop it.


You can leave one command prompt window constantly pinging yahoo.com and a second command prompt window constantly pinging your router at 192.168.0.1. Just move them off to the side or minimize them.
My System SpecsSystem Spec
14 Jul 2015   #16
kodakjack

Windows 7 64 bit
 
 

I just had an instance where I was playing a game on Facebook and it stopped responding. I kept telling it to retry the connection as prompted, but it always timed out. I ran the short ping on my router and it had stopped a couple of times. The ping to Yahoo and the script you asked me to run would not run. The whole thing lasted a few minutes and then it started to run again. So, trying to get info doesn't work because the script wouldn't run when it happens.
The computer runs great when I'm not having the connection problem despite the suggestion that I'm at the minimum for a 64 bit system. There are any number of places to buy RAM. There are different chips and different prices. I have two slots and can go up to 8 gig. How do I know what to buy and from where? I have money in my Paypal account I'd like to use rather than charge it.
My System SpecsSystem Spec
14 Jul 2015   #17
UsernameIssues

W7 Pro SP1 64bit
 
 

I would not buy RAM just yet. Let's keep looking for the root cause of this connectivity problem. When it comes time to buy RAM, I would visit Crucial.com - DRAM, solid state drive (SSD) memory upgrades for Dell, Mac, Apple, HP, Compaq, Lenovo, Acer, ASUS to determine what to buy.

Maybe IPCONFIG won't run when the network is in this state. Perhaps new network drivers are needed, but let's see what Ztruker has to say.
My System SpecsSystem Spec
14 Jul 2015   #18
kodakjack

Windows 7 64 bit
 
 

I just had my typical problem. I tried to get on the Internet and it just sat there spinning its wheels. For a time, I was able to run ping Yahoo, but not ping my router. I tried running the script and it didn't run until I got a connection:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Jack-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : rochester.rr.com

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)
Physical Address. . . . . . . . . : A4-17-31-02-A2-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : rochester.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 78-45-C4-36-97-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2604:6000:6380:6400:25b8:a9f6:a594:ce17(Preferred)
Temporary IPv6 Address. . . . . . : 2604:6000:6380:6400:3553:68fb:a199:e737(Preferred)
Link-local IPv6 Address . . . . . : fe80::25b8:a9f6:a594:ce17%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, July 14, 2015 6:09:13 AM
Lease Expires . . . . . . . . . . : Thursday, July 16, 2015 2:01:55 PM
Default Gateway . . . . . . . . . : fe80::2273:55ff:feaa:1d51%11
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 242763204
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-48-EB-CA-78-45-C4-36-97-49
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{D25C5D7B-2E6B-49B1-A5EF-23EF6BBD4D88}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.rochester.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging yahoo.com [2001:4998:44:204::a7] with 32 bytes of data:
Reply from 2001:4998:44:204::a7: time=51ms
Reply from 2001:4998:44:204::a7: time=53ms
Reply from 2001:4998:44:204::a7: time=50ms
Reply from 2001:4998:44:204::a7: time=49ms

Ping statistics for 2001:4998:44:204::a7:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 49ms, Maximum = 53ms, Average = 50ms
AutoConfigProxy REG_SZ wininet.dll
MigrateProxy REG_DWORD 0x1
ProxyEnable REG_DWORD 0x0
ProxyOverride REG_SZ *.local


At the time I wanted a connection, I tried Internet Explorer and Firefox. I had them going to Yahoo as well as Google without a connection. Finally, Firefox connected to Yahoo.
My System SpecsSystem Spec
14 Jul 2015   #19
GokAy

Windows 7 Ultimate x64 SP1
 
 

Sorry if mentioned before, I haven't read from start:
- Do you have another cable to test?
- If cable is alright, try another port on the router.
- Did you try factory resetting the router? Check its manual how to.
- Download and make bootable Linux Mint MATE, and boot into it (no need to install), see if you will still lose connection.
My System SpecsSystem Spec
14 Jul 2015   #20
kodakjack

Windows 7 64 bit
 
 

This is a Time-Warner supplied modum/ router. It was installed by the cable guy(Dec.30th) and I got nothing with it. I swapped cables and ports before the cable guy (not the installer) came out last week. I have an XP machine sitting right near the Windows 7 machine and it does not have the problem - coming out of the same router. This no-connect is random. It doesn't always happen after a boot-up. I can be in the middle of doing something while I have a connection and then seem to lose it. FWIW, it is an Arris modum/router (DG860).

P.S.
When I logged out of here and hit the HOME button, it sat there spinning again. I tried running the script again and it went down through to the "Teredo Tunnel Pseudo-Interface" part of the output and then sat there. It did not include the ping information until it finally connected. I tried Firefox and Internet Explorer. I tried yahoo and Google and it would not connect until it was ready to.
My System SpecsSystem Spec
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 Problems Connecting to the Internet




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