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Windows 7: SMB Share Issue with Win8.1

12 Jul 2015   #1
MiMadreMia87

Windows 7 - 64bit
 
 
SMB Share Issue with Win8.1

I have this issue, I am upgrading some clients from Windows XP to Windows 8.1

The issue am facing is the following:
The PCs communicate with a print server in order to print the documents from the system, the print server is Linux based. In order to enable system printing, the printer has to be shared and has a share name and a specific account has to be configured on the machine.. from the server side the printer is added using the share name and the account defined so basically nothing much to do from the server side

I am unable to print as I used to do before, the PC is listening on required ports and I even turned off firewall and antivirus for testing with no luck.. I ran a Wireshark capture on the client side, everything looks fine until the local PC sends a TCP RST packet.. although the port is open and listening, I even tried to access the printer from another windows machine and it was fine (the only difference is that the windows machine used SMBv2 or 3 while the Server was using SMBv1)

So I tried to dig more into SMBv1 compatibility and found some suggested solutions but with no luck..


My System SpecsSystem Spec
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13 Jul 2015   #2
MiMadreMia87

Windows 7 - 64bit
 
 

Here is what the capture looks like.. the 10.10.10.62 is the print server..
it just keep repeating this sequence.. I think something has to do with the TCP RST, but the PC is listening on SMB port and I tried accessing the printer from a windows machine and I had no problems


Attached Thumbnails
SMB Share Issue with Win8.1-dsc_0083.jpg  
My System SpecsSystem Spec
13 Jul 2015   #3
GokAy

Windows 7 Ultimate x64 SP1
 
 

Pardon my confusion,
- there are client PCs (XP, now 8.1)
- a PC running Linux which acts as a print server (printer already shared from Linux)

Which PC has trouble printing? The clients or the server?

May have other questions later
My System SpecsSystem Spec
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13 Jul 2015   #4
MiMadreMia87

Windows 7 - 64bit
 
 

Quote   Quote: Originally Posted by GokAy View Post
Pardon my confusion,
- there are client PCs (XP, now 8.1)
- a PC running Linux which acts as a print server (printer already shared from Linux)

Which PC has trouble printing? The clients or the server?

May have other questions later
Oh Finally a reply.. have as much questions as you will!

The clients run XP and are to be upgraded to Win 8.1, and the PC is the testing PC actually
The printer is shared from the Windows machine
Linux server communicates with the client using the printer share name and SMB protocol

The client access a server, and submits a printer order through an oracle based system they use.. this server contacts the linux machines which sends the print order to the printer

so the problem occurs when a print order is sent from the linux machine to the windows 8.1 machine
My System SpecsSystem Spec
13 Jul 2015   #5
GokAy

Windows 7 Ultimate x64 SP1
 
 

Hmm, can you browse to the Win8.1 share and see printer that way?

Would this help? Unable to Map Drives from Windows 8 and Server 2012 | Adam Fowler - I.T. From Australia

You may have to change the Win8.1 role in the link (there it was client, in your case server, anyway try as both )
My System SpecsSystem Spec
13 Jul 2015   #6
MiMadreMia87

Windows 7 - 64bit
 
 

Already done it with no luck.. but yes it makes since that it is more like a server in my case..
One more thing to try! thank you
My System SpecsSystem Spec
14 Jul 2015   #7
MiMadreMia87

Windows 7 - 64bit
 
 

Here is a capture of what happens,
A connection is opened.. SMB negotiated but doesn't go anywhere aferwards.. connection is closed..


Attached Files
File Type: zip SMB Capture.zip (1.1 KB, 4 views)
My System SpecsSystem Spec
14 Jul 2015   #8
MiMadreMia87

Windows 7 - 64bit
 
 

anyone....
My System SpecsSystem Spec
14 Jul 2015   #9
GokAy

Windows 7 Ultimate x64 SP1
 
 

I am out of ideas, but is there an update to the Linux server perhaps?
My System SpecsSystem Spec
14 Jul 2015   #10
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

I believe the TCP Reset is causing the issue as it is closing the connection. As to why it is doing that? My most likely guess is the incompatible version numbers. Since you are upgrading from XP to 8.1 then you will find the SMB compatibility change.

I would personally strongly look into upgrading the print server software to support the new protocol standard as opposed to trying to get the clients to downgrade.

A normal SMB action should have queries and after the negotiation. Something in the negotiation phase caused the PC to close the connection. This could either be the incompatible software or an issue in generating a tokenID for authentication. More likely the compatibility issue since older machines are still working I believe?

SMB Share Issue with Win8.1-smb.png

Best Regards,

Josh


My System SpecsSystem Spec
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 SMB Share Issue with Win8.1




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