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Windows 7: The settings on this computer do not match the requirements...

27 Aug 2015   #1
rendytoule69

Windows 7 Ultimate 32-bit
 
 
The settings on this computer do not match the requirements...

We recently hired a new ISP for our office. The first days, the connection was fine. But couple days later, my connection icon on the taskbar turned into "X" sign but the connection were still going on. Moments after, the connection went off and I saw this warning "The settings on this computer do not match the requirements of the network". My friend's laptop showed the X sign as well but his internet connection keeps going on.

I looked for solutions as follows.
1. Remove the network from wireless networks, try to connect again. Done. Problems not solved.
2. Update the network adapter, restart, connect again. Done. Problems not solved.
3. Configure network security to "no authentication". Done. Problems not solved.
4. Change IP addresses. Done. Problem not solved.

My phone was connected to the WIFI just fine. I tethered it to my laptop by USB and the internet is back on. This is the way I get connected each day since then. Is there anything I missed with the settings that might cause this problem?

Thank you very much.


My System SpecsSystem Spec
.
27 Aug 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

Can you connect using a wired connection to your router?

You can try factory resetting your router and re-setting up the wireless on it.
My System SpecsSystem Spec
27 Aug 2015   #3
rendytoule69

Windows 7 Ultimate 32-bit
 
 

Quote   Quote: Originally Posted by GokAy View Post
Can you connect using a wired connection to your router?

You can try factory resetting your router and re-setting up the wireless on it.
Hi, GokAy!

I haven't tried that way. This morning I opened the network properties and configured the internet protocol version 4 and now the internet works!
I set it to this as follows:
> Use the following IP address:
IP Address: I connected my phone to WIFI, and used the IP shown on it.
Subnet mask: It's automatically set to 255.255.255.0
Default gateway: I set this to the one shown on my friend's laptop settings. Network status> Details> IPv4 Default geteway

> Use the following DNS:
Primer: 8.8.8.8
Alternative: 8.8.4.4

Now even though it is connected, the network icon on taskbar is still showing a caution mark. I dunno how to get rid of it but that doesn't really matter.

Anyway, thank you for your reply!!
My System SpecsSystem Spec
.

28 Aug 2015   #4
GokAy

Windows 7 Ultimate x64 SP1
 
 

What IP did you set and what is the default gateway? The DNS addresses are for Google DNS servers.

Open a command prompt (Win+R then cmd):
Code:
ipconfig -all |clip
It won't output anything but will copy the results to the clipboard, CTRL+V here.
My System SpecsSystem Spec
28 Aug 2015   #5
rendytoule69

Windows 7 Ultimate 32-bit
 
 

Quote   Quote: Originally Posted by GokAy View Post
What IP did you set and what is the default gateway? The DNS addresses are for Google DNS servers.

Open a command prompt (Win+R then cmd):
Code:
ipconfig -all |clip
It won't output anything but will copy the results to the clipboard, CTRL+V here.
It only worked for half an hour!!!
Now it's back to the X sign. It is really annoying. I went back to the previous way, which by tethering my phone to the laptop.

Anyway, here is the result by command prompt.

------------------------------------------------------------------
Windows IP Configuration

Host Name . . . . . . . . . . . . : c2i-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR9485 Wireless Network Adapter
Physical Address. . . . . . . . . : 28-E3-47-C9-88-49
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e07d:9a38:9aff:d64a%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.151(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 237560647
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-C5-E1-FE-40-16-7E-94-DD-E1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 40-16-7E-94-DD-E1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E400AB25-3765-4D4E-9BD5-79EC84C01DD8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F9D75283-4084-4EB0-A476-429C5AECDC53}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
----------------------------------------------------------------


Please advise me what to do..
Thank you.
My System SpecsSystem Spec
28 Aug 2015   #6
GokAy

Windows 7 Ultimate x64 SP1
 
 

Change wireless back to automatic and factory restore/reset the modem/router (do you have 1 device or 2) since you have changed ISPs some setting may be incompatible.
My System SpecsSystem Spec
28 Aug 2015   #7
rendytoule69

Windows 7 Ultimate 32-bit
 
 

I think I cannot just factory-reset the router cuz I don't have the privilege to do so. I am trying to solve this problem on my own cuz our tech guy seems not reliable on this one.
Anyway, I have changed the wireless back to automatic but still.
My System SpecsSystem Spec
28 Aug 2015   #8
GokAy

Windows 7 Ultimate x64 SP1
 
 

I was thinking that you are in charge. You can only do so much without proper authority.

Do you have an IT person WHO can look into this?
My System SpecsSystem Spec
28 Aug 2015   #9
rendytoule69

Windows 7 Ultimate 32-bit
 
 

Well, the other laptops are connecting just fine, but I don't understand why only mine isn't. I wonder if the problem really is the router device or my laptop.
I'll try to talk with the IT guy and see if he can let me reset the router. Thank you for your assistance and I will get back with any update.
My System SpecsSystem Spec
28 Aug 2015   #10
GokAy

Windows 7 Ultimate x64 SP1
 
 

He should be doing what has to be done but work with us doing so.

Well, you said your friend's laptop showed the same X. So it is most likely a configuration issue, either on those 2 laptops or something on the router.

Did you try in Safe Mode with Networking? Also you can try with a Linux Mint MATE DVD/USB (just boot with it, no need to install) and see if connection is alright or not.
My System SpecsSystem Spec
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 The settings on this computer do not match the requirements...




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