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Windows 7: Internet Diagnostic Service not executing.

25 Sep 2015   #1
T7388

Windows 7 Ultimate x64
 
 
Internet Diagnostic Service not executing.

Recently my laptop crashed (BSoD) with a language pack fault. I fixed it by restoring it to a working point but since doing that my laptop won't connect to a WiFi I usually connect to (not a home WiF).

I tried to run a Diagnostic on it but got the error that my diagnostic tool was not executing.

This problem is similar but the IP Reset file did not work on my laptop.

I can upload a .txt of my ipconfig /all later as I'm currently on my mobile.


My System SpecsSystem Spec
.
25 Sep 2015   #2
GokAy

Windows 7 Ultimate x64 SP1
 
 

What security software are you using? Post ipconfig results when you get the chance.

Try run cmd as admin:
Code:
sfc /scannow
- Remove and reconnect to the wireless network - Wireless Network - Remove
- Check wireless IP settings (set auto IP and DNS server)
- Run in cmd as admin: netsh winsock reset
- Check whether "WLAN AutoConfig" service is Automatic and started.
My System SpecsSystem Spec
26 Sep 2015   #3
T7388

Windows 7 Ultimate x64
 
 

IPConfig is in Spanish, as that's the original lamguage of the Computer I use. I'll post details of the "sfc /scannow" as soon as it's done.

Did the Reset, will restart when the scan is done.

Do I check the "WLAN AutoConfig" in "cmd.exe", "services.msc", "msconfig.exe" or somewhere else?

Quote:
Configuración IP de Windows


Adaptador de LAN inalámbrica Conexión de red inalámbrica 2:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de Ethernet Conexión de área local:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de Ethernet Conexión de red Bluetooth:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de LAN inalámbrica Conexión de red inalámbrica:

Sufijo DNS específico para la conexión. . :
Dirección IPv6 . . . . . . . . . . : ::885f:7a34:a72b:469
Dirección IPv6 temporal. . . . . . : ::7442:55c8:2c14:aaff
Vínculo: dirección IPv6 local. . . : fe80::885f:7a34:a72b:469%10
Dirección IPv4 de configuración automática: 169.254.4.105
Máscara de subred . . . . . . . . . . . . : 255.255.0.0
Puerta de enlace predeterminada . . . . . :

Adaptador de Ethernet VMware Network Adapter VMnet1:

Sufijo DNS específico para la conexión. . :
Vínculo: dirección IPv6 local. . . : fe80::1d49:9b70:a68e:10f4%24
Dirección IPv4 de configuración automática: 169.254.16.244
Máscara de subred . . . . . . . . . . . . : 255.255.0.0
Puerta de enlace predeterminada . . . . . :

Adaptador de Ethernet VMware Network Adapter VMnet8:

Sufijo DNS específico para la conexión. . :
Vínculo: dirección IPv6 local. . . : fe80::15a8:32b3:d677:33e9%25
Dirección IPv4 de configuración automática: 169.254.51.233
Máscara de subred . . . . . . . . . . . . : 255.255.0.0
Puerta de enlace predeterminada . . . . . :

Adaptador de túnel Conexión de área local* 14:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de túnel isatap.{C03467BD-B000-4559-9D10-429337F83F36}:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de túnel isatap.{79BBA7BB-2CFA-4C66-9181-2AB6379D87C5}:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de túnel isatap.{C361E1E0-4C9F-47F5-BBCF-FAF390ADB907}:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de túnel Reusable ISATAP Interface {E1220A39-98CD-4407-A8AE-6CF8436322
1C}:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de túnel isatap.{EEBA6EFD-FB8B-4B98-86CA-0A132EB05983}:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :

Adaptador de túnel isatap.{A5C88F24-56D5-4AD5-87A0-BDE766A2796D}:

Estado de los medios. . . . . . . . . . . : medios desconectados
Sufijo DNS específico para la conexión. . :
My System SpecsSystem Spec
.

26 Sep 2015   #4
T7388

Windows 7 Ultimate x64
 
 

Double posted, sorry.

Sfc /scannow result:

windows found damaged archives and repaired them successfull.

Am rebooting as per directed from the Reset.

Edit:
No change at all in the Internet Diagnostic Directive.
My System SpecsSystem Spec
26 Sep 2015   #5
GokAy

Windows 7 Ultimate x64 SP1
 
 

What security software are you using? Try uninstalling it.

WLAN AutoConfig is in services.msc
My System SpecsSystem Spec
26 Sep 2015   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

T7388,
I do not see where you have completed the steps to "Remove and reconnect to the wireless network" requested in post #2.

Also, please run SFC/SCANNOW a second time.
My System SpecsSystem Spec
28 Sep 2015   #7
T7388

Windows 7 Ultimate x64
 
 

GokAy - AVG free, 2015 edition. I'll try that as soon as I get home. Unfortunately I don't see WLAN AutoConfig in services.msc??

UsernameIssues - I forgot to reply to that, I have attempted those steps on various WiFis, no difference. Will run sfc /scannow when I get home aswell.

Any other thoughts?
My System SpecsSystem Spec
28 Sep 2015   #8
UsernameIssues

W7 Pro SP1 64bit
 
 

If the WLAN service is missing, then that might explain your issue of not connecting to a Wireless Access Point:

Internet Diagnostic Service not executing.-wlan.png

I'm not sure how best to restore that service.


My System SpecsSystem Spec
28 Sep 2015   #9
GokAy

Windows 7 Ultimate x64 SP1
 
 

Services - Restore Default Services in Windows 7
Download the reg file for WLAN AutoConfig. Procedure is in the tutorial.
My System SpecsSystem Spec
29 Sep 2015   #10
T7388

Windows 7 Ultimate x64
 
 

WLAN AytoConfig is started without problem, thanks for the .reg file GokAy

Second sfc /scannow result is:

Windows resource protection encountered damaged files and repaired them correctly. To obtain more details, consult CBS.Log.

Problem still persists.
My System SpecsSystem Spec
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 Internet Diagnostic Service not executing.




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