Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Wi-Fi connection keeps disconnecting

14 Nov 2015   #1
xTe

Windows 7 Professional x64
 
 
Wi-Fi connection keeps disconnecting

Hi, Ive been having this problem for 2 days now.

I would connect to my Wi-Fi and use the internet normally.

But after 1-3 minutes, the connection would disconnect



Whenever I try to reconnect, it tells me that "Windows was unable to connect to (Network SSID)"

My network adapter is called: " Intel(R) Dual Band Wireless-AC 3160 "

My driver version is 18.21.0.2


My System SpecsSystem Spec
.
14 Nov 2015   #2
Zoloft

Win7 Home Premium x64
 
 

Do you have the same issue when you are hard wired? Meaning, connect your modem directly into the computer, and see if you have a stable connection? If the drops continue, you may wish to call your ISP (after making sure all your connections are secure).

Does the issue only happen when you are wireless? You may wish to check the firmware on your router and/or reset it to factory defaults. How to do this is fairly easy, but, varies from router to router. Netgear is a good easy example, and there are a lot of negear's out there so, we may get lucky and that's what you have!

in your address bar (where it currently says http://www.sevenforums.com/etc etc type 192.168.1.1 then hit enter
a box should pop up asking for a username and password. Unless you've changed it, on netgear that should be admin/password

you will then be in your router's web interface. With a netgear, typically the first thing it will do is prompt you if a firmware update is available. If it it, please, allow it to update!

Once the update is finished, go to your wireless options (use the navigation on the left of the page) and change your channel from "auto" to 6 or 9. You may be getting interference from other wireless devices, and channels 6 and 9 tend to be less prone to that.

If all this does not work, under administration you'll see a factory reset option, reset your router to factory settings. Once you do so, you'll be back to your default username and password (SSID and passphrase). Look for a sticker on the bottom of your router for that info. If you are now stable, then, reset your username and password to what you want them to be.
My System SpecsSystem Spec
14 Nov 2015   #3
xTe

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Zoloft View Post
Do you have the same issue when you are hard wired? Meaning, connect your modem directly into the computer, and see if you have a stable connection? If the drops continue, you may wish to call your ISP (after making sure all your connections are secure).

Does the issue only happen when you are wireless? You may wish to check the firmware on your router and/or reset it to factory defaults. How to do this is fairly easy, but, varies from router to router. Netgear is a good easy example, and there are a lot of negear's out there so, we may get lucky and that's what you have!

in your address bar (where it currently says http://www.sevenforums.com/etc etc type 192.168.1.1 then hit enter
a box should pop up asking for a username and password. Unless you've changed it, on netgear that should be admin/password

you will then be in your router's web interface. With a netgear, typically the first thing it will do is prompt you if a firmware update is available. If it it, please, allow it to update!

Once the update is finished, go to your wireless options (use the navigation on the left of the page) and change your channel from "auto" to 6 or 9. You may be getting interference from other wireless devices, and channels 6 and 9 tend to be less prone to that.

If all this does not work, under administration you'll see a factory reset option, reset your router to factory settings. Once you do so, you'll be back to your default username and password (SSID and passphrase). Look for a sticker on the bottom of your router for that info. If you are now stable, then, reset your username and password to what you want them to be.
The Wi-Fi connection only disconncts from my laptop. Whats the point of contacting my ISP?
My System SpecsSystem Spec
.

14 Nov 2015   #4
Zoloft

Win7 Home Premium x64
 
 

If all other devices seem to be staying connected, then none, it's an issue with that laptop, not the router or ISP. You did not give enough details in your initial post to narrow it down to that specific machine, hence the more generic reply.

Try this: Hit the windows key and R key, this will bring up a run command

In the run command type devmgmt.msc then hit ok

this will bring up your device manager.

Under Network Adapters, you'll find your wifi adapter

Right click on your wifi adapter and select properties

Go to the Driver tab

Click Uninstall. DO NOT check the box to delete the driver software

Close everything out, then restart your computer. Your computer should reinstall the wifi driver automatically, with a fresh, clean copy.

Let us know if that resolves the issue.
My System SpecsSystem Spec
15 Nov 2015   #5
xTe

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Zoloft View Post
If all other devices seem to be staying connected, then none, it's an issue with that laptop, not the router or ISP. You did not give enough details in your initial post to narrow it down to that specific machine, hence the more generic reply.

Try this: Hit the windows key and R key, this will bring up a run command

In the run command type devmgmt.msc then hit ok

this will bring up your device manager.

Under Network Adapters, you'll find your wifi adapter

Right click on your wifi adapter and select properties

Go to the Driver tab

Click Uninstall. DO NOT check the box to delete the driver software

Close everything out, then restart your computer. Your computer should reinstall the wifi driver automatically, with a fresh, clean copy.

Let us know if that resolves the issue.
Didn't work. Any other solutions ?
My System SpecsSystem Spec
15 Nov 2015   #6
Zoloft

Win7 Home Premium x64
 
 

Try a fresh driver install, best to get it from the manufacturer site:

Support for the IntelĀ® Dual Band Wireless-AC 3160

If that does not work, your nic card itself may be going bad, or is not seated properly in the laptop (or, I'm just out of other ideas!)
My System SpecsSystem Spec
Reply

 Wi-Fi connection keeps disconnecting




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Connection disconnecting when hosting any personal game/server.
Ive recently begun having this issue where my friend and I will host a personal server/game and we cannot connect to each other regardless of who hosts. Other people can connect to our personal game/servers just fine. But I cant join his or he cant join mine. I have tried port forwarding, Hamachi,...
Network & Sharing
Games disconnecting after a time. No Problems with I-net connection
Hello everybody I got a really annoying problem. All my games always disconnecting after a time. It's nothing with my internet connection everything is ok, it's only affects games maybe it's the same thing that minimize my games This happen weeks ago and it's really frustrating. I hope...
Network & Sharing
Wireless Connection Kept Disconnecting
Hello, I just bought a Windows 7 laptop (I still have my old XP laptop). I am now in Las Vegas and trying to connect to LaQuinta's wireless network from my room. My XP laptop has no problem and stay connected all day long. But my Windows 7 laptop has been having problems. The wireless connection...
Network & Sharing
windows 7 keeps disconnecting my hard wired internet connection
I have all of my computers (4 of them) hard wired into the router. Then the other day my step-daughter needed to print something out from her computer that had a program on it that mine did not have and my computer is the only one with a printer (the kids 10 and she'll print out anything). So I ...
Network & Sharing
USB network connection disconnecting NIC
Let me apologize in advance if this has been asked and answered, I looked and couldn't find an answer. I have been running 2 network connections, work network to server, wired, and a wireless connection through USB port to access the internet on all XP machines. We now have a Windows 7 box,...
Network & Sharing
Internet Connection keeps on disconnecting
My internet connection has started to dissconect every now and again, i've bought a netgear dgn2000 & a d-link dsl 2740r router but it's still dropping out. a reboot of the PC will start it up again is there anything i can check here before i phone up my ISP?
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:03.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App