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Windows 7: can't connect to free wifi (no password)

02 Dec 2015   #1
HAVOC

Windows 7 Professional 64bit
 
 
can't connect to free wifi (no password)

Not looking for a fix, just an explanation.
A person came into work (car dealership), and wanted to use our free wifi. They asked me to look at it because our IT guy was out sick. We have various SSID's (some that require passwords and some that don't). Her laptop said it was connected to the network but didn't have internet access. Her laptop was also showing an exclamation mark next to every free wifi SSID. She wanted to send out work emails while she was waiting for her car.

I'm thinking it's a work laptop and her company has it real secure so you can't use free wifi (or at least it wants you to use a password). Any thoughts?


My System SpecsSystem Spec
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03 Dec 2015   #2
HAVOC

Windows 7 Professional 64bit
 
 

Does anybody have an idea?
My System SpecsSystem Spec
03 Dec 2015   #3
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

Often with free wifi, once you connect to the hotspot, internet access is not given until you open a browser which brings up a screen that asks you to accept the conditions of the free hotspot. Once the agreement is accepted, then internet access is granted.
My System SpecsSystem Spec
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04 Dec 2015   #4
HAVOC

Windows 7 Professional 64bit
 
 

OK. She only had Outlook open at the time.
My System SpecsSystem Spec
04 Dec 2015   #5
BorisTheAnimal

Windows 7 Home Premium
 
 

What did the exclamation mark say?
My System SpecsSystem Spec
04 Dec 2015   #6
HAVOC

Windows 7 Professional 64bit
 
 

In the list of SSID's, the ones that don't require a password had an exclamation mark. It said she was connected to the network but internet access was limited.
We have multiple SSID's at work, some that require a password and some that don't. We have customers use a certain one when they ask for internet access.
My System SpecsSystem Spec
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 can't connect to free wifi (no password)




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