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Windows 7: Strange message re deleting from Outlook

12 Dec 2015   #1
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 
Strange message re deleting from Outlook

My ex contacted me and said her Outlook account was in some sort of disarray mainly that she cannot delete sent messages and ends up with this message "Could not select deleted items on the IMAP server try updating the folder and try again"

Now I instructed her on how to delete single and multiple messages but the above message always comes up.

Now I am not really that well up on mail settings and because she works for some health organisation I am of the idea that it needs someone from her IT dept to fix this up thinking it probably requires admin rights.

I have done a few Googles but am none the wiser because the more I read the more I am getting confused by the minute. Plus not being in front of the machine makes it doubly awkward.

Anyone with any ideas on a fix please??


My System SpecsSystem Spec
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12 Dec 2015   #2
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

MS is making changes to Outlook accounts now, and it can cause issues for WLM.
See this thread, and have the ex check in Browser Web Mail to see if the account is Outlook.com or Outlook Mail (post #5).
Windows Live Mail 2012 requires an update to keep using it

You never know what a change like this might affect !
My System SpecsSystem Spec
12 Dec 2015   #3
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Thanks David I will check it out with her and find exactly just what that account is
My System SpecsSystem Spec
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