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Windows 7: Network adapter not accepting drivers

16 Jul 2016   #1
AlterForm

Windows 7 Home Premium 64bit
 
 
Network adapter not accepting drivers

I just upgraded my motherboard to a Gigabyte z170x-ud3. I cannot get it to connect via ethernet to my network (and thus the internet beyond that). This is an existing Windows 7 install.
  • I have run the driver installation disk included with the motherboard. When it attempts to install the PRO/100 drivers it complains "Cannot install driveres. No Intel(R) Adapters are present in this computer"
  • In the Device Manager, it reports my adapter as a generic "Ethernet Controller" and says no drivers are installed.
  • Letting windows "Search automatically for updated driver software" fails, it finds driver software "Intel(R) Ethernet Connection (2) 1219-V" but reports "A device attached to the system is not functioning"
  • I let the driver update scan the driver disk for software, it reports the same thing.
  • I had a standalone installer (PROsetup.exe?) from Intel's website that I misplaced and can't remember what it said, but it also failed.
  • msinfo32 reports no Problem Devices
  • I attached my dxdiag report to this post

And the most frustrating/encouraging part of it all, I was able to boot to an Ubuntu LiveUSB and the network adapter worked just fine there. So AFAICT this is not a hardware problem.




Attached Files
File Type: txt DxDiag.txt (32.1 KB, 2 views)
My System SpecsSystem Spec
.
16 Jul 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

My System SpecsSystem Spec
16 Jul 2016   #3
AlterForm

Windows 7 Home Premium 64bit
 
 

Same result. "Cannot install drivers. No Intel(R) Adapters are present in this computer."
My System SpecsSystem Spec
.

16 Jul 2016   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

Have you tried installing or reinstalling the chipset driver?

GIGABYTE - Motherboard - Socket 1151 - GA-Z170X-UD3 (rev. 1.0)

Network adapter not accepting drivers-2016-07-16_18h36_50.png

Then the driver from Gigabyte,

Network adapter not accepting drivers-2016-07-16_18h40_44.png

I see odd outputs in the drivers, some say installed and some have nothing, you said this was an existing install, did you just move the HDD on to the new board?


My System SpecsSystem Spec
16 Jul 2016   #5
AlterForm

Windows 7 Home Premium 64bit
 
 

No luck with those either, derekimo.

Yes, I moved the hard drive to the new board as-is.
My System SpecsSystem Spec
16 Jul 2016   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by AlterForm View Post
Yes, I moved the hard drive to the new board as-is.
I'm pretty sure that's your problem, we have this tutorial that might help,

Make Windows 7 bootable after motherboard swap

I know the title says bootable but I think you might want to try using that tool and choosing this option at step 5,

Network adapter not accepting drivers-2016-07-16_19h23_43.png

I thought you had a bunch of weird entries in your dxdiag, you have some from the old and some from the new.

There is a method to do what you did but you have to prepare for it ahead of time,

Windows 7 Installation - Transfer to a New Computer


My System SpecsSystem Spec
16 Jul 2016   #7
AlterForm

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by AlterForm View Post
Yes, I moved the hard drive to the new board as-is.
I'm pretty sure that's your problem, we have this tutorial that might help,

Make Windows 7 bootable after motherboard swap

I know the title says bootable but I think you might want to try using that tool and choosing this option at step 5,

Attachment 389634

I thought you had a bunch of weird entries in your dxdiag, you have some from the old and some from the new.

There is a method to do what you did but you have to prepare for it ahead of time,

Windows 7 Installation - Transfer to a New Computer
Interesting; I had no idea that would be necessary.

That utility unfortunately does not seem to have fixed the problem. Since it seems that a fresh install should not have problems, I'm going to use some free space on my disk to test a fresh Windows 7 install. I'll report back with the results and if it looks good I can figure out what I need to back up before doing a full wipe+reinstall.
My System SpecsSystem Spec
16 Jul 2016   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

Yeah, your OS is setup and running on hardware specific drivers, you can't just change hardware and expect everything to be perfect.

Especially the motherboard, you were lucky because you can apparently boot and run your OS, some don't even get that.

That's what I would do, just clean install and be done with it.

Let us know how it goes.
My System SpecsSystem Spec
17 Jul 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

might just be its not connected properly try reseating it.

Roy
My System SpecsSystem Spec
17 Jul 2016   #10
tommyg562000

Windows 7 Professional 64bit
 
 

I highly recommend upgrading to Windows 10.

My System SpecsSystem Spec
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