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Windows 7: No problem connecting to ADSL but cannot connect to FIBRE

24 Jul 2016   #1
MaddGall

Windows 7 Home Premium SP 1 32bit
 
 
No problem connecting to ADSL but cannot connect to FIBRE

I have just had a fibre access point installed in my home. My desktop PC has no problem connecting via ethernet to the ADSL network. When I remove this cable from the ADSL router and connect it to to the FIBRE access point, I get nothing. Other PC's, desktops and laptops in the household have no problem connecting to the fibre network, just my desktop. Any suggestions. I have disabled Kaspersky on startup but clearly there is something else stopping the connection being made.


My System SpecsSystem Spec
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24 Jul 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi MadGall,
open device manager, Network adapter > Ethernet Controller any problem with it,
OR are there any Unknown devices.

Roy
My System SpecsSystem Spec
24 Jul 2016   #3
fireberd

Windows 10 64 bit
 
 

Are you using the same Fiber port as one of the other devices? or is this a separate port? If you are using a separate port, try one of the ports that has a PC that is working.
My System SpecsSystem Spec
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27 Jul 2016   #4
MaddGall

Windows 7 Home Premium SP 1 32bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi MadGall,
open device manager, Network adapter > Ethernet Controller any problem with it,
OR are there any Unknown devices.

Roy
There are no problems with any of the devices. I can connect to ADSL just fine. There are no unknown devices.
My System SpecsSystem Spec
27 Jul 2016   #5
MaddGall

Windows 7 Home Premium SP 1 32bit
 
 

Quote   Quote: Originally Posted by fireberd View Post
Are you using the same Fiber port as one of the other devices? or is this a separate port? If you are using a separate port, try one of the ports that has a PC that is working.
Right now, no one is connecting to fibre as I have not paid the subscription. Everyone is still connecting to the ADSL. The fibre is installed and just waiting for me to start a subscription, but I cannot keep both and as my computer is the main one and cannot connect, I'm not inclined to pay for a service I cannot use.
My System SpecsSystem Spec
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 No problem connecting to ADSL but cannot connect to FIBRE




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