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Windows 7: New Win 7 Install No Internet Access

03 Aug 2016   #1
denim

Windows 7 Pro x64
 
 
New Win 7 Install No Internet Access

Dell 2010 New Win 7 Pro install ... No internet access even after trying to connect through broadband router with correct username and password ...


My System SpecsSystem Spec
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03 Aug 2016   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Did you install a known good Ethernet driver (aka NIC driver)?

It's usually supplied by the Windows install disc, but that can fail.

You should be able to get it at Dell.com by entering your service tag.

You should reboot a time or two and unplug your modem and let it try to find your ISP again after reconnecting it.
My System SpecsSystem Spec
03 Aug 2016   #3
denim

Windows 7 Pro x64
 
 

Dell 9010 with new Win 7 Pro install:

1) Can no internet connection be related to: this installed Dell-9010-related network-adapter-driver's "related-device" (1) Broadcom 57xx gigabit controller, 57xx driver, BACS comb-pkg, BCM95722 PCI-E NIC, 17.2.0, A08,

not showing up in device manager.

But this installed Dell-9010-related network-adapter-driver's "related-device" (2) Dell update pkg: 12xx/825xx gigabit platform LAN network device, 17.3.0.1 A06,

does show up in device manager.

Is there a conflict between the 2 ... Which one is supposed to be the main "network adapter."

My other PC a Dell 740 with XP Pro uses a Broadcom 57xx gigabit controller, as it's main "network adapter," which does show up in device manager.

2) Can no internet connection be related to a service not being turned on or off, or any settings needing to be adjusted in the group policy, computer or user configuration ...
My System SpecsSystem Spec
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03 Aug 2016   #4
denim

Windows 7 Pro x64
 
 

combined with next reply ...
My System SpecsSystem Spec
03 Aug 2016   #5
denim

Windows 7 Pro x64
 
 

Both of my PC's use manual IP-DG-SM settings ... Win XP IP (has internet access) : 192.168.1.2 and Win 7 IP (has no internet access) 192.168.1.3

Dell 740 XP-Pro PC is connected to the same Action-Tec wired-modem-router, has manual IP-SM-DG settings from way back and works fine, so I changed the Dell 9010's setting to manual too ...

Here are the settings: Dell 740 XP IP: 192.168.1.2 ... Win 7 IP: I chose 192.168.1.3 as the setting ... Default Gateway, Subnet Mask, DNS-settings, are all the same on both XP and Win 7 PC's. DG: 255.255.255.0 SM: 192.168.1.1 DNS: 192.168.1.1

I tried running the Win 7 PC by itself in the router, it didn't help ... Is there a ping test through the CMD-screen that can help ...
My System SpecsSystem Spec
03 Aug 2016   #6
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Post a snip of Device Manager from the problem PC, expanding network adapters.
My System SpecsSystem Spec
03 Aug 2016   #7
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Quote   Quote: Originally Posted by denim View Post
Dell 2010 New Win 7 Pro install ... No internet access even after trying to connect through broadband router with correct username and password ...

You have to get your network driver from Dell for your particular Dell computer.

What does your network icon look like down in your taskbar ?


Attached Images
New Win 7 Install No Internet Access-capture.jpg 
My System SpecsSystem Spec
04 Aug 2016   #8
denim

Windows 7 Pro x64
 
 

Dell 9010 with new Win 7 Pro install

Somehow not using the 1-WAN-Port on the Router and using one of the 4 LAN-Ports on the Router has now given access to the internet ...

2-days-ago: With no access to the internet, so no updates, the only drivers I downloaded from the Dell website and installed 2 days ago were the 1) Dell 9010 chipset driver and 2 network-adapter related drivers.

(1) Broadcom 57xx gigabit controller, 57xx driver, BACS comb-pkg, BCM95722 PCI-E NIC, 17.2.0, A08,

not showing up in device manager.

(2) Dell update pkg: 12xx/825xx gigabit platform LAN network device, 17.3.0.1 A06,

does show up in device manager.

Which one of those 2 is supposed to be the main "network adapter."

My other PC a Dell 740 with XP Pro uses a Broadcom 57xx gigabit controller, as it's main "network adapter," which does show up in device manager.

Are both of those network-related-drivers actually needed or just one of them ... Why are they both offered as network-related-adapters on the Dell drivers page ... Do they do different things ...
My System SpecsSystem Spec
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 New Win 7 Install No Internet Access




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