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Windows 7: Black Screen and Cursor after login, explorer.exe won't run

04 Aug 2016   #1
Kanyewesty

Windows 7
 
 
Black Screen and Cursor after login, explorer.exe won't run

Please Help! I have a Black screen with cursor after login. Have attempted system repair/restore, safe mode and rebooting to last good Windows startup etc. Also I can't use CTRL ALT DLT. Only way to successfully get task manager is through CTRL SHIFT ESC. Please not I have the same issue even in safe mode.

When I get there I notice explorer.exe is not visible. When I try to run it it doesn't work. I get an error message saying "the application has failed to start because it's side-by-side configuration is incorrect. please see the application event log or use the command -line sxstrace.exe tool for more detail.

Not very educated with these things so would appreciate step by step guidance. Thank you.


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 Black Screen and Cursor after login, explorer.exe won't run




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