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Windows 7: Can't print to HP Printer, documents stuck in queue

26 Aug 2016   #1
rumpled103

Windows 7 Home Premium 64-bit
 
 
Can't print to HP Printer, documents stuck in queue

Ok, so I have an HP Deskjet 1000 printer. And I'm trying to print a Word document from my other computer, but it's not working. I checked the 'See what's printing' for that printer on the computer where I wanted to print from, and it shows a bunch of documents in queue. I tried to cancel or restart them, but nothing happens. I just get 'Error processing command'. I've already checked the C:\Windows\System32\Spool\PRINTERS, but there's nothing in it. I've already removed the printer and re-inserted it and it downloaded the drivers again. That all went well, but I still can't print from either computer (I have two). On the one computer where the printer is, if I try to print something, nothing happens, no documents in its queue. But from the other computer, it just keeps adding more documents to the queue and I can't do anything. I'm using Windows 7 Home Premium on both of them.

Edit 1: I was able to successfully clear the print queue from here: How to Forcefully Clear the Print Queue in Windows

But now the problem is when I go to MS Word and go to File > Print, it says 'Paper Out: 1 document waiting'. I'm wondering if this is what's causing the issue. I'm using an HP Deskjet 1000. And then if I try to print something from the computer with the printer, the print job will show up and then quickly disappear.

Edit 2: Ok, I solved this by removing the printer in Devices and Printers. When I added it back, it installed a driver that wasn't there and that finished. Then I tried to print something and it actually got the print job. Now the issue is whenever I push the power button and making sure it grabs the paper, it doesn't actually print out what I wanted it to print. Also, I'm trying to install the drivers for the printer and it says "Connect the square end of the USB cable to the back of the printer and the flat end of the cable to any available USB port on this computer". Well, I have it physically connected, but it's not detecting it. The drivers are for Deskjet 1000 J110.


My System SpecsSystem Spec
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26 Aug 2016   #2
cgc018

Windows 7 32 bit Pro
 
 

What happens if you try to ping the printer's IP Address? Do you get any replies or does the request time out?
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 Can't print to HP Printer, documents stuck in queue




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