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Windows 7: connected to network no internet access


19 Nov 2009   #1

win 7 64
 
 
connected to network no internet access

ive searched for hours trying to fix this and nothing.

i just got a new custom built computer and it was great. i have not gotten a wireless card so i have a wired connection atm.

had no problems what so ever, then yesterday i go to get on a game and it says no internet connection or servers down i was like huh so i go to search google why my games server is down. no connection to internet so i look and comp says im connected to local area and ive tested tried diagnosing the problem but that doesnt do squat.

i have about 5 wireless computers that are working fine and 2 wired computers the one wired is working fine and mine ya my brand new friggin comp is the one that doesnt work. im not techy in this aspect at all so im about ready to throw my POS out the window.

so can please someone helpe me asap? i have an online exam id like to take on this computer due by the end of the night.

i tried the npsh reset altho i dont really kno what that does i did it. i havent recently installed any new programs so idk.

idk exactly what you guys need to diagnose but ill put out what it says on what i can get to easily......

ipv4 connectivty.....internet
ipv6.........no internet access
media state........enabled
duration........27.42
speed.......1.0gbps

activity
sent.......69996
recieved.......371607

connection specific dns suffix..........hsd1.il.comcast.net
description........realtek pcie gbe family controller
physical address.................00-24-21-31-16-c4
dhcp enabled.............yes
ipv4 address............192.168.0.189
subnet mask.........255.255.255.0
ipv4 default gateway................192.168.0.1
"" dhcp server........................same^^^
""dns server..........................same^^
netbios over tcpip enabled.........yes
link local ipvs address.............fe80::4c7e:6a92:68dc:2cc6%11
ipvs default gateway.........fe80::907d:1b2b:dd49:7882%11
ipv6 dns server............nothing here its blank


someone please help me!!!!!! let me kno if u need any more information like bank account info passwords address lol i feel like i just gave away so much personal information

My System SpecsSystem Spec
.

19 Nov 2009   #2

Windows 7 Ultimate 64bit
 
 

please try pinging 192.168.0.1 then try pinging 4.2.2.1 then try pinging www.google.com post back with results
My System SpecsSystem Spec
19 Nov 2009   #3

Windows 7 Professional
 
 

Im just throwing this one out there, but have you tried to restart your computer?
My System SpecsSystem Spec
.


19 Nov 2009   #4

win 7 64
 
 

1st ping says

pingsin 32 bytes of data
reply from 192 bytes=32 time<1ms ttl=64
says that^^^ in 4 lines
ping statistics
packets sent=4 recieved=4 lost=0
approximate round trip time minimum, maxmium, and average all says 0 ms

4.2 ping says
reply from 4.2 time=11ms ttl=55
same
time=12ms
time=13ms

sent and recieved 4 packets
min=11ms max=13ms avg=11ms

google 64.208.34.100
request timed out
says that 4 times

packets recieved=4 packets sent=0 lost=4
My System SpecsSystem Spec
19 Nov 2009   #5

Windows 7 Ultimate 64bit
 
 

looks like a probable dns issue...try plugging in a hard coded dns entry into the properties of your network card. I believe 198.147.221.34 will work but you can jump into your routers interface and see what it's using for dns on the wan side, which would probably be better since it should belong to your isp. Also you can google you isp's dns servers on the net like the one I gave you 4.2.2.1 comes up when you google verizon dns servers. Let me know if this helps at all.
My System SpecsSystem Spec
19 Nov 2009   #6

win 7 64
 
 

firstly thanks so much for your help i really appreciate it.

so i tried to 198 that u said and that didnt work and then i googled how to do all this changing cuz ive never done this before and went to dnsserverlist.org which told me that these were the best for me 209.128.95.2
209.213.196.218

so i put those in and nothing so i rebooted and nothing.

so what now?
My System SpecsSystem Spec
19 Nov 2009   #7

Windows 7 Ultimate 64bit
 
 

Your welcome but so far it hasn't been much like actual help. Please open a command prompt and type ipconfig /all and post the result here. You can use the snipping tool or copy and paste, just want to see the results of your most recent efforts.
My System SpecsSystem Spec
19 Nov 2009   #8

win 7 64
 
 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : jordan-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.
Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
Physical Address. . . . . . . . . : 00-24-21-31-16-C5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-24-21-31-16-C4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4c7e:6a92:68dc:2cc6%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.189(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, November 19, 2009 9:43:57 PM
Lease Expires . . . . . . . . . . : Friday, November 20, 2009 9:43:57 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 234890273
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-7D-6D-C0-00-24-21-31-16-C4
DNS Servers . . . . . . . . . . . : 209.128.95.2
209.213.196.218
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.hsd1.il.comcast.net.:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:3c6e:32d:b836:bf6b(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::3c6e:32d:b836:bf6b%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Windows\system32>
My System SpecsSystem Spec
20 Nov 2009   #9

Windows 7 Ultimate 64bit
 
 

According to what we've done so far. Pinging router, pinging outside ipaddress. Returns were fine, but when we tried to ping a "fully qualified domain name" the request timed out. This says DNS or Hosts so lets take a look at C:\windows\system32\drivers\etc just copy and paste that into the run dialog box hit enter and open up the file named hosts, (no file extension) use notepad. Let me know if there are any lines in there that is not preceeded by a pound sign (#)
My System SpecsSystem Spec
20 Nov 2009   #10

Windows 7 Ultimate 64bit
 
 

Sorry, I also forgot to have you flush your dns cache. So please, from a command prompt, using elevated privledges (find your command prompt shortcut under all programs>accessories right click on it and choose run as administrator) type ipconfig /flushdns hit enter and then type ipconfig /registerdns. Jeez it's getting late....bed time soon.
My System SpecsSystem Spec
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 connected to network no internet access




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