Internet Connection Issue - not router

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  1. Posts : 6,885
    Windows 7 Ultimate x64, Mint 9
       #11

    3mnkys said:
    Actiontec through Qwest...it's old but it works with three other comps in the house and is working with this laptop in Safe mode right now
    It works in safe mode, therefore it is a problem with software.

    Try updating and installing the newest drivers for your network card. What is the network card?

    ~Lordbob
      My Computer


  2. Posts : 9
    Windows 7 Home Premium
    Thread Starter
       #12

    Firewall


    thanks, firewall off, I just ran the ipconfig in this safe mode so trying to compare the two
      My Computer


  3. Posts : 3,960
    W7 x64
       #13

    If your router works with other computers then look at your network adapter first and foremost.
      My Computer


  4. Posts : 6,885
    Windows 7 Ultimate x64, Mint 9
       #14

    3mnkys said:
    thanks, firewall off, I just ran the ipconfig in this safe mode so trying to compare the two
    Firewall is not going to cause this.

    Update your network card drivers.

    ~Lordbob
      My Computer


  5. Posts : 9
    Windows 7 Home Premium
    Thread Starter
       #15

    LordBob,

    Thanks, and do you mean the adapter? I am using an Atheros5700 b/g....I got the Win7 driver from HP site for this, thought it had installed the latest driver, but not sure...how can I tell, and do I also need to get the latest driver for the ethernet card as well?
      My Computer


  6. Posts : 6,885
    Windows 7 Ultimate x64, Mint 9
       #16

    3mnkys said:
    LordBob,

    Thanks, and do you mean the adapter? I am using an Atheros5700 b/g....I got the Win7 driver from HP site for this, thought it had installed the latest driver, but not sure...how can I tell, and do I also need to get the latest driver for the ethernet card as well?
    You may want to try removing their driver and use the w7 default. Works for my adapters.

    ~Lordbob
      My Computer


  7. Posts : 17,545
    Windows 10 Pro x64 EN-GB
       #17

    Your ipconfig shows you have IPv6 enabled. It is known to cause some connection issues. You could try to uncheck Internet Protocol version 6 (TCP/IPv6) in connection properties.

    You could also try renewing the connection. Open command prompt, give the command ipconfig /release and after that ipconfig /renew.


      My Computer


  8. Posts : 3,960
    W7 x64
       #18

    If you disable IPv6 just be mindful that you'll lose the Homegroup networking abilities.

    If your router won't support this protocol then either update it's firmware, or think of buying a model which does offer that support as it's 'here to stay' and is a feature of the new operating system.

    Microsoft, true to form, appear to be having numerous issues with networking hardware and W7.
      My Computer


  9. Posts : 17,545
    Windows 10 Pro x64 EN-GB
       #19

    Qdos said:
    If you disable IPv6 just be mindful that you'll lose the Homegroup networking abilities.

    ...
    Yes, that's true. I'm sorry I forgot to mention that.

    Kari
      My Computer


  10. Posts : 7
    Windows 7 64-bit
       #20

    Firewall could definitely cause this. All they do is run application-specific, IP-specific, and port-specific rules. If you can get ping to work (And I'd try traceroute, too - run a command prompt, do "tracert google.com", see if it makes it to trace complete.) and if your browser works in safe mode when the firewall and other services and software are presumably off, it could be just the firewall. It is certainly an application problem. Could honestly be as simple as accidentally clicking the wrong button the one time a firewall prompts for an access rule for a browser or for port 80.

    Likewise, anti-virus/malware programs seem to come prepared to do the same nowadays in creating application-specific networking rules, so I'd check those, too, and not just the firewall.

    I'd take a look at what services are running and what applications are loaded at start-up first and foremost to try and find the culprit.
      My Computer


 
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