With Windows 7 the settings seem to overlap a bit, notice the remote assitance setting there at the top. The settings seem to overlap at a certain point but I think the remote assistance allows more freedom and the person is supposed to be able to see what your doing and chat during the process. This setting wasn't shown in that turorial for some reason.
Either way this setting will need to be enabled for remote assistance to work. Read down below for the Windows 7 approved method for using remote assistance. Apparently it will not work unless you are using the "Home" network setting which is only used for Homegroup networking.
For Windows 7 there are a couple ways to use Remote Assistance, you can use "easy connect" or you can use an invitation file.
There are also a couple of things that need to occur before Remote assistance will work correctly. Read below in bold, I believe that is the problem most are having. Ensure that your network location is set to 'Home' in Network and Sharing Center'.
That means if you are using either Workgroup or public file sharing that Remote Assistance won't work. Kind of an important detail if you ask me.
Microsoft provides a tool for testing your router for Peer to Peer technologies such as:
- Universal Plug and Play
- Teredo (Network Address Translator)
You can listen to this tutorial and choose which ever method works best in the link below.
The link that Stormy posted shows this pretty well. http://windows.microsoft.com/en-us/w...ote-Assistance
Your routers must support the Peer Name Resolution Protocol in order to use Remote Assistance Easy Connect over the internet. http://windows.microsoft.com/en-US/windows7/Why-cant-I-use-Easy-Connect-with-Windows-Remote-Assistance
Run the Internet Connect Evaluation Tool
to see if your routers provide the needed PNRP support.
If your routers don't support PNRP work arounds might include... Upgrading the router firmware. < first thing I mentioned
Purchasing a new router.
Using a different method for the Remote Assistance invitation, ie. the Invitaion File
method for example.
Use a third-party program like TeamViewer
, free for personal use.