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Windows 7: Unidentified Network No Internet Access


29 Dec 2009   #11

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by RedBirdDad View Post
WEP? Old and not very secure.

A test to see if the encryption is causing the problem is to temporarily turn it off and see if the connection is stable. You'll need to do this on the router and the desktop. If it stabilizes, try WPA next. WPA or WPA2 is preferable to WEP anyway. If it becomes unstable again then the issue is most likely in the router since it's the older of the two devices. WEP, WPA and WPA2 are security mechanisms (encryption) for wireless connections. WEP is the oldest, followed by WPA then WPA2.

What wireless card is installed in the machine? even though the M3720 may run Windows 7, the wireless card itself since it's an accessory may have some issues.
Ok, I think this is what we tried with the old tower (well a friend did).
I will see if I can find some details of the wireless card.
Thank you for your help.


My System SpecsSystem Spec
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29 Dec 2009   #12

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by Sparklythings View Post
Quote   Quote: Originally Posted by chev65 View Post
Quote   Quote: Originally Posted by Sparklythings View Post
I don't think it is "interference" as such as I have seen that many people have had this problem.

However, I could possibly move the computer upstairs and see it it works on the wired connection.

I have a D-Link DSL 2640 R Router

My new computer is a Packard Bell ixtreme M3720

All other computers on the network are fine (and on Windows XP)

As I say, it is connected to the network - but not the internet. And when it briefly shows internet access I can't actually access any web pages.

All help gratefully received as I really am at the end of my tether with this!

Julia
Have you tried using the Packard Bell Windows 7 update page. It does show support for your M3720 machine but you need to get there by clicking on support from this page> eligible | Packard Bell

Your D-link router shows support for the DSL-2640B but I can't seem to find anything about the DSL-2640R model, no Windows 7 support showing for the R model as yet. And there is a difference between the two apparently. The R version which is a UK version shows no Windows 7 support. Maybe you have the B version and don't realize it?
Hi there
Myabe it is a router issue then, although that doesn't explain why it is connected to the network but not the internet (or maybe it does!) The old tower that was replaced worked, albeit temperamentally, for three weeks before consistently showing the problem I now have.
I have downloaded the new drivers from the Packard Bell site (thanks) but it has made no difference.
Any other ideas?
Julia
Yes it does explain it perfectly actually, in fact your complaints are exactly the same as everyone else's with these types of problems. I can't seem to find anything about that R model router you have but there may also be some updates from the packard site that I linked too.
My System SpecsSystem Spec
29 Dec 2009   #13

Windows 7 Home Premium
 
 

chev65
Thank you so much - I'm glad it is not just me with this issue.
I have downloaded all the updated drivers for Windows 7 applicable for my model PC but no change.
I have also updated the drivers through the update option on the PC.
I'm not sure what I should do next (although I will double check the router in case I have read a B for an R!)
Julia
My System SpecsSystem Spec
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29 Dec 2009   #14

Windows 7 Home Premium
 
 

It would appear that the router may be the issue - thank you!

Windows 7 supported products - Guides from D-Link

Could you just clarify for me - would this be the cause of the issue considering I did have a connection at one point? And occasionally it connects?

Thanks

Julia
My System SpecsSystem Spec
29 Dec 2009   #15

Windows 7 Ult, Windows 8.1 Pro,
 
 

It's a bit confusing because your model R I can't find info about anywhere but the model B does have Windows 7 support. So it's difficult for me to make a positive assumption about whether it's the router or not. I don't like telling anyone to purchase routers unless i'm pretty sure that is the problem. The R model isn't on that list as you can see, so we can only hope for the best.

And yes, beyond any shadow of a doubt your network problems mirror that of others with Windows 7 using incompatible hardware. This is a very very typical problem.
My System SpecsSystem Spec
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 Unidentified Network No Internet Access




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