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Windows 7: cannot access on a workgroup


29 Dec 2009   #1

windows 7
 
 
cannot access on a workgroup

I have 3 Acer Aspires on workgroup, a 6930, a 5517 and a 5732Z, They all have Windows 7 Home Premium. All the computers can access each others public files except none can access the 6930. It appears in the other two's network screen, but when I attempt to access the 6930 is states that "Windows cannot access ...". I can access the other 2 from the 6930 computer without any problem. I have allowed sharing on all computers. When I diagnose from another computer I get a message "Problems found Your computer appears to be correctly configured, but the device or resource is not responding". When I attempt to diagnose the problem from the 6930's troubleshooting/share files & folders screen I get "Problems found Windows requires more information to diagnose the problem Not fixed"


My System SpecsSystem Spec
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30 Dec 2009   #2

Windows 7 Professional x64
 
 

Hello James,

I am not good at networking, hopefully our networking expert Sarah will come along. In the meantime, can you make sure your Advanced Sharing Settings are the same as for the other 2 machines?

Thanks,
~Jonathan
My System SpecsSystem Spec
30 Dec 2009   #3

windows 7
 
 

Thanks for responding, the Advanced Sharing Settings are the same as for the other 2 machines, that's why I'm so confused, I can not find anything different between the machines. Until it is fixed I can still share files, I just need to put them in and out of the public folder on the other machines, but I'm very confused.
My System SpecsSystem Spec
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30 Dec 2009   #4

W7 Ultimate 64bit W7 Premium 64bit W7 Premium 32bit WXP Home 32bit
 
 

Sounds like an interesting one. Just to clarify: Is this a *work*group or *home*group? I noticed you said none of the others can access the 6930 but the 6930 can access the others with no problem. Does that mean all the folders on the other two?
My System SpecsSystem Spec
30 Dec 2009   #5

Win 8 Release candidate 8400
 
 

Any Firewall or antivirus on anything? wetwork setup please?


Ken J
My System SpecsSystem Spec
30 Dec 2009   #6

W7 Ultimate 64bit W7 Premium 64bit W7 Premium 32bit WXP Home 32bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
? wetwork setup please?


Ken J
You work for the CIA?
My System SpecsSystem Spec
30 Dec 2009   #7

windows 7
 
 

It is a workgroup, it's a small office with an existing network containing a Ricoh copier, the 3 Acers all with windows 7 and 2 older computers with XP. I've opened sharing as much as I know how on all the computers and deactivated the firewall. I am able to access all the other computers public folders including adding files to them and copying files from them, but they can't access this one. When I access the network from another computer I can see this one, but when I attempt to access it I get the message "Windows cannot access \\COMPUTER1 Check the speelling of the name..." My router is a D-Link dir-615, but I don't think that is the problem because everything else seems to be working.
My System SpecsSystem Spec
30 Dec 2009   #8

W7 Ultimate 64bit W7 Premium 64bit W7 Premium 32bit WXP Home 32bit
 
 

On the problem machine, take a look at the Network and Sharing Center and go into Advanced Sharing Options. What options are enabled? You may have done this but we'll still need to see it.
My System SpecsSystem Spec
30 Dec 2009   #9

W7 Ultimate 64bit W7 Premium 64bit W7 Premium 32bit WXP Home 32bit
 
 

Just saw this on another thread.

Look at the services and see if the "TCP/IP NETBIOS Helper" service is running.

Control Panel => System and Security => Administrative Tools => Services
My System SpecsSystem Spec
02 Aug 2010   #10

Windows 7
 
 

RedBirdDad:

I'm having this exact same issue. I see that the person you were helping here never answered your last question. I was hoping you could help me with it. I, like him, am getting the same exact error message when any of my three other computers try to access my Acer computer on my home WORKGROUP. (you asked if it was doing this on Homegroup or Workgroup earlier to the other person, it is doing it on both.) I can get on the Acer and access any other computer on the network, but none of the others can access it. I checked the "TCP/IP NETBIOS Helper" as you asked of him and it is started on my Acer. Can you help?
My System SpecsSystem Spec
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 cannot access on a workgroup




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