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Windows 7: Certain websites never open


30 Dec 2009   #1

windw
 
 
Certain websites never open

I have a problem whereby my new windows 7 machine can connect to the internet, but will not open certain webpages.

So for example I can get to Google (or this forum), but when I try Firefox web browser | Faster, more secure, & customizable | Mozilla Europe the browser seems to connect but the page never displays - the browser just says it's transferring data (in ffox 3.5).

I get the same result in IE or Firefox, and the same problem with different Windows 7 laptops - in fact I just sent back a dell inspiron because I thought the fault was with the machine, just got an acer aspire and got exactly the same problem.

I have an old dell running xp and that has no problems whatsover using the same network.

I have tried connecting directly to the router rather than over wireless and that makes no difference either.

I've tried disabling windows firewall and that doesn't seem to have helped.

There are no errors or messages.

Help!

My System SpecsSystem Spec
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30 Dec 2009   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

As you are unable to access the site with different browsers and different computers, surely that is an indication of a site problem.

I clicked on your link, only to find a blank page, using Firefox 3.6Beta5. I then clicked on it three or four more times, and each time I accessed the page. The last time I did that, I pressed F5, to force a reload from the Internet, to ascertain if my seeing the page was simply from the FF cache. The modem lights blinked, the page reloaded from the Internet.

There, now that I've solved the problem for you....
My System SpecsSystem Spec
30 Dec 2009   #3

windw
 
 

Thanks for the response but the problem occurs with many sites (as another example I cant get to the dell support site - Welcome to Dell Support), and isn't related to browser caching.
My System SpecsSystem Spec
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30 Dec 2009   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No problem with Dell Support. Something's wrong and/or is blocking access, on your computer, but I've no idea what, sorry.
My System SpecsSystem Spec
30 Dec 2009   #5

 

Try opening a command prompt and using this string... ipconfig /flushdns with your browser closed, and then attempt to access the sites you couldn't...
My System SpecsSystem Spec
31 Dec 2009   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Another far-fetched possible cause, a Host file with lots of blocked sites.

Windows/System32/drivers/etc/Hosts
My System SpecsSystem Spec
31 Dec 2009   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

IE Tools, top of IE. Delete browsing history.
My System SpecsSystem Spec
02 Jan 2010   #8

windw
 
 

Hi - I've tried all of the above and no success. I've found that the if connect to the internet on someone else's router then the problem goes away so I'm now thinking something to do with my router and windows 7 (since my xp machine works fine, but both windows 7 machines have the problem).
My System SpecsSystem Spec
02 Jan 2010   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

In an adminstratrors account type cmd in search
in cmd type ping yahoo.com (use your problem sites)To see if you can ping them.

If it is a router problem the solution is a new router. There seems to be an incompatibility issue.
My System SpecsSystem Spec
02 Jan 2010   #10

windw
 
 

I can ping the problem sites. I kind of thought that would be the case - I thought that the browser was connecting to the site but never finishes the download - this proves that there is some connectivity (thanks for the suggestion). Dont know if this rules out the router as being part of the problem or not thought.

There must be a logfile (ie, firefox, windows?), somewhere but I dont know where to look or how to enable it.
My System SpecsSystem Spec
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 Certain websites never open




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