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Windows 7: Network Problems Windows 7 x64


31 Dec 2009   #1

Windows 7 Home Premium x64
 
 
Network Problems Windows 7 x64

I know you probably get this a lot on this forum, but I am very desperate now and really need help, any help will be greatly greatly appreciated. I upgraded windows 7 x64 from windows vista x86 on the day of the Windows 7 release and have had the problem since.

Heres my problem:
My internet connection keeps going, after a while of using the internet it will say 'no internet access' and if I try and share or sue the network It will say 'No network access'. However, when this happens it prevents me from shutting down also, i will got os htu down and will go onto the shut down screen saying 'Shutting Down' but will hang there for about 20 mins - an hour, at whcih point it will blue screena nd say somethign along the lines of "Critical Driver Failure".

When I installed windows 7 these are the drivers it installed automatically, I have tried visiting my manufacturers website, I have tried visiting the network manufacturers website.

If I go into my 'Device Manager' It will tell me my network card is manufactured by azure wave technologies but my drivers are provided by Ralink, so I went to both Ralink and AzureWave websites and there is no driver for my card, not even for vista or anywhere.

My PC is a 'Fujitsu Siemens Amilo Pi 3630', and my network card is WLAN AW-NU222. There is no mention of this card on the AzureWave website. In device manager it is named the standard '802.11 n/g/b Wireless LAN USB Adapter'.

It works when I wire my PC up and when I bridge a connection through a laptop, but for some reason when the internet fails, I don't seem to be able to use my Ipod Touch properly either on Itunes, I cannot disable the device when it has lost its connection as it will crash 'windows explorer' when I try, I have searched everywhere for a solution, I have tried everything I can possible think of.

Please someone help, Im sorry this is so long, I am just really desperate. Ive had to endure months of constant drop outs.

Kind Regards,
Almighty1

My System SpecsSystem Spec
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31 Dec 2009   #2

Windows 7 Ultimate 64bit
 
 

Hi Almighty1, welcome to the SF.

Normally when installing another version of Windows, regardless if it has Update or not. It's recommended to backup all important documents etc, then install a fresh copy of Windows 7.

1. Check The Installed NIC Driver.
Okay we will need to check to see if the correct NIC driver is installed.
Click on Start > Control Panel.
Click on Network and Internet link.
Click View network status and tasks link.
On the left side, click Change adapter settings.
Right click on the Local Area Connection and select Properties.

Now under the box "Connection using:" click the Configure... button.
Click on the Driver tab and check that the correct network driver is installed.

2. Is The NIC Conflicting With Other Devices?
Click on Start > Control Panel.
Click on Network and Internet link.
Click View network status and tasks link.
On the left side, click Change adapter settings.
Right click on the Local Area Connection and select Properties.

Now under the box "Connection using:" click the Configure... button.
Click on the Resources tab. Check that nothing is present in the Conflicting device list.

3. I'll need you to run Command Prompt (run it as administrator)
type in ipconfig /all >>C:\ipconfig.txt
Then attach the ipconfig.txt to your post.
That way I can see what's going on with your network connection etc.
My System SpecsSystem Spec
31 Dec 2009   #3

Windows 7 home premium 64Bit
 
 

Weird, I have exactly the same problem, an was just about to post about it! Hanging at shut down aswell. Although I am using a Realtek 8185 and all the correct manufacture drivers are installed?
My System SpecsSystem Spec
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31 Dec 2009   #4
aem

Windows 7 Ultimate 64Bit
 
 

The driver that it installs automatically, might not be the correct driver. The issue of internet dropouts can mean a few things but lets do a process of elimination. Lets try and see if we can eliminate the driver being the issue.

See if this help.

Driver selection for your Hardware devices.
My System SpecsSystem Spec
31 Dec 2009   #5

Windows 7 Home Premium x64
 
 

Hi 'Guy With A Colt', thanks for the information, I have never read about doing any of these so I gave them a try, the correct drivers seem to be installed but for the second set fo instructions I did not understand, as there is no resources tab there.

But I did manage to get the ipconfig, here it is and I hope it helps.

And thankyou also aem, I followed the link as best I could but when I opened the .inf fiel I could not understand any of it or even know where to start searching for it.

Anymore help would be greatly appreciated.

PS. Also, I have tried a plug-in Belkin USB dongle and still get the same problem.


Attached Files
File Type: txt ipconfig.txt (9.4 KB, 155 views)
My System SpecsSystem Spec
31 Dec 2009   #6

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by aem View Post
The driver that it insalls automatically, might not be the correct driver. The issue of internet dropouts can means a few thins but lets do a process of elimination. Lets try and see if we can eliminate the driver being the issue.

See if this help.

Driver selection for your Hardware devices.
OK, I have tried going through this again, this time I think I succeeded understanding it better, from what I can tell, even though the driver is done by Ralink, it has azurewave under the
"ExcludeFromSelect=*

[Manufacturer]" part. It says Azurewave, NTamd64, so there is no mention fo teh compatable OS, or am I doing something worng? I just really need help with this.

Thanks in advance, Almighty1
My System SpecsSystem Spec
31 Dec 2009   #7
aem

Windows 7 Ultimate 64Bit
 
 

Given the fact that vista drivers should work with Windows 7, you only need to worry about whether it is x86 or AMD64 for now. I'm sure later on there will be some clearer indication as manufacturers get up to speed with Windows 7 coding. For now try and see if you can match the PCI ID to the .inf file.

Let me know if you are having trouble with that aspect.
My System SpecsSystem Spec
31 Dec 2009   #8

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by aem View Post
Given the fact that vista drivers should work with Windows 7, you only need to worry about whether it is x86 or AMD64 for now. I'm sure later on there will be some clearer indication as manufacturers get up to speed with Windows 7 coding. For now try and see if you can match the PCI ID to the .inf file.

Let me know if you are having trouble with that aspect.
I'm not sure, but I don't think the whole PCI ID applies to me? My network adapter is an "802.11 n/g/b Wireless LAN USB adapter" no a PCI adapter? Or am I getting these termings wrong?
My System SpecsSystem Spec
31 Dec 2009   #9
aem

Windows 7 Ultimate 64Bit
 
 

Well what does it say in the device Properties?
My System SpecsSystem Spec
31 Dec 2009   #10

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by aem View Post
Well what does it say in the device Properties?
If I understand you correctly, you mean when I go into the details tab and select 'Hardware ID's' It says 'USB\VID_13D3&PID_3247&REV_0801' and 'USB\VID_13D3&PID_3247'. Hope that is what you mean.
My System SpecsSystem Spec
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 Network Problems Windows 7 x64




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