Intermittent loss of internet

Hi all
I've been having some issues with losing internet access at random times throughout the day.Basically I'll be browsing as normal and either my Firefox will just abruptly stop,won't even let me reload a page or rarely show the "loss of connection" page.

I had this same issue when I was running Vista..So I've gone all the routes to try to fix this while using that Os...new wired modem,disabled ip6,Flushed the tcp etc etc.

I know for a fact it has nothing to do with my dsl The most answers I can get out of all the "experts" iit was some kind of Vista problem......So Since I'm now running Windows 7 Home I thought it would have been fixed if it was just a vista issue.

Step by step of the issue:
Firefox abruptly stops as well as IE,Chrome
The internet icon on the taskbar has no errors and says I am connected.
Applications on my desktop such as instant messengers (AIM) will continue to access the internet.
I click to troubleshoot my internet and says all is working fine.
Disabling firewall doesn't work
IP6 is disabled as well as power management for the adapter.
Turning off the modem and then back on won't fix the issue
Only thing that works is a full restart.


Anyone have any ideas what could be up..Any advice would be greatly appreciated
thanks

Hi There,

I'm gonna assume your device driver is all good. Can you hop into Event Log and see if there are any errors?

Firefox

so from the sounds of what your describing is it's really only affecting FF does the same thing occur with IE or another browser?

sorry reread post you stated that i missed it sorry

Yep drivers are all good,Checked the logs No errors or warnings for it

Hardware Info

how about some hardware info what are you using?

computersplus said:

how about some hardware info what are you using?

Click to expand...

Not sure which hardware your meaning...But I'm using a westell 6100g wired Modem and connecting via the built in realtek pcie controller.

Motherboard Model

Motherboard model would help

Cabling

It sounds like you have done some troubleshooting already but have you tried swapping out the ethernet cable between pc and modem I always recommend that in instances like yours i have seen funky cables cause issues more than once

It's a Dell Inc. 0F896N mobo
And yes I've tried out with 3 different wires same problem occurs.

Cables

ok figured maybe you had but had to ask always start with the simple stuff first lol..

I might add when this did happen while I was using Vista it did give me a error of "local access only" But Like I said before I don't get anything telling me somethings wrong now.

Modem

why are you so sure that there is no issue with the modem also who is your ISP

Modem Lights

what are the status of the lights on the modem when this happens?

Verizon Dsl
I've had them test the lines,through their systems and they came out to my home to check them they said everything was fine.Dell ran some test thru My computer they all said it was Vista....Could be just telling me that because they are clueless lol So I'm not sure I guess.

Usually if a something stops working, it have something in the event logs. Have u made any changes eg installed anything? You may have a virus. Do a scan.

The lights stay solid green working normally ..I've tried 3 different 6100 modems one old and 2 new.

6100 series modem

form what i am reading the 6100 series modems do not like Vista or 7 but work fine with XP

aem said:

Usually if a something stops working, it have something in the event logs. Have u made any changes eg installed anything? You may have a virus. Do a scan.

Click to expand...

I check after each time it happens I never get any error or warning in the log.My computer is clean I run daily scans with avast and superantispyware.I haven't installed anything different...

computersplus said:

form what i am reading the 6100 series modems do not like Vista or 7 but work fine with XP

Click to expand...

Hm well I did use a 6100 on my old pc that was running Xp never had a issue..Like this.Funny Verizion said the modem was compatible with Vista and 7.Looks like I might have to dish out more $ for yet another modem joy

Ok, next thing is to reinstall firefox and test it, you won't be able to remove IE, so try Ff. If still no good do a system point restore.