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Windows 7: Bought new laptop w/W7; can't connect to router


07 Jan 2010   #1

windows 7
 
 
Bought new laptop w/W7; can't connect to router

I'm not a tech guru, but managed to set up my router which is working fine on my current laptop. Both desktop, router and old laptop all run XP.

Now I bought a shiny new laptop with Windows 7, and I can't connect. I've tried auto connect, manual connect...entering the Key each time...and it won'd go. I called the store and they said maybe my router won't work with Windows 7. Can this be?

When I set up router, I secured it (don't ask me how...followed some instructions I got from the Internet which I've since discarded), but here's the specs:

Key Provided Automatically: (802.1x): 0
Network Authentication Type: open
Data Encryption Type: WEP
Connection Type: ESS

Can someone help?

My System SpecsSystem Spec
.

07 Jan 2010   #2
aem

Windows 7 Ultimate 64Bit
 
 

Hi there, only a few can be called true tech gurus.

With your issue, have you tried switching to WPA ?
My System SpecsSystem Spec
07 Jan 2010   #3

 
 

Quote   Quote: Originally Posted by confused30 View Post
I'm not a tech guru, but managed to set up my router which is working fine on my current laptop. Both desktop, router and old laptop all run XP.

Now I bought a shiny new laptop with Windows 7, and I can't connect. I've tried auto connect, manual connect...entering the Key each time...and it won'd go. I called the store and they said maybe my router won't work with Windows 7. Can this be?

When I set up router, I secured it (don't ask me how...followed some instructions I got from the Internet which I've since discarded), but here's the specs:

Key Provided Automatically: (802.1x): 0
Network Authentication Type: open
Data Encryption Type: WEP
Connection Type: ESS

Can someone help?
Quote   Quote: Originally Posted by aem View Post
Hi there, only a few can be called true tech gurus.

With your issue, have you tried switching to WPA ?
aem is correct (in many ways!), Windows 7 is not compatible with the old WEP. Use WPA or better WPA2. If your router doesn't support WPA, perhaps there is a firmware update available?



Cheers!
Robert
My System SpecsSystem Spec
.


07 Jan 2010   #4

W7 Ultimate 64bit W7 Premium 64bit W7 Premium 32bit WXP Home 32bit
 
 

Two possibilities:

1. Your wireless settings don't match between the router and your laptop

You look to be using WEP. Is there a way to look at the settings on the router? There are two different key lengths for wep: 40/64 and 128. If the key doesn't match *exactly* you won't connect. Make sure the key is the correct length. Normally you shouldn't be able to enter a wrong length.

Does the wireless card "connect" but no internet access?

2. It's possible the wireless portion of the router isn't compatible with your new laptop. Respond back with the make and model of the router and we can take a look.


aem: We meet again! Just while I'm typing!

BTW: Actually Windows 7 *is* compatible with WEP. If you look at the drop down you'll see "Shared". That's actually one type of WEP. There are two kinds of WEP: Shared and Open (Not the Open No Auth type). Some older gear only supports one type instead of both. If they don't match, no connect. The thing about WEP is it's not OS dependent. WEP is down in hardware on the adapter. Not in on the driver.

If his router is too old it may only support Open WEP. If his new laptop's wireless card only supports Shared WEP, then it won't work.

But you and iseeuu suggesting to use WPA or WPA2is spot on. WPA is easier to configure and more secure anyway. WPA2 is even better.
My System SpecsSystem Spec
07 Jan 2010   #5

windows 7
 
 
Thanks all

Ok, off to try all suggestions...will report back.

Confused30
My System SpecsSystem Spec
07 Jan 2010   #6

Windows 8 Pro (32-bit)
 
 

also, is both the router and the computer N devices or not?
I was having problems with my computer connecting and after switching to g-only the problem was fixed.
My System SpecsSystem Spec
07 Jan 2010   #7
aem

Windows 7 Ultimate 64Bit
 
 

I'm far from being a true networking guru...lol it feels good saying that.

There is a saying, nothing ventured nothing gained. I've ventured alot and gain alot as well from doing things at home.

Usually the authentication method usage is somewhat a device driven property rather than software, and OS. If your adapter doesn't support WPA/WPA (as an example) and you have set your router security with WPA2, then there is no way you can use it for wireless connection. My eeepc's atheros card proved me this. Tried changing from WEP to WPA on my wireless network setup, and changed Windows 7's setting as well but the adapter just won't work. It even come up with a message saying not applicable with WPA.

As for the routers, most will support all types of secuity. You setup your wireless network in your router, it broadcasts it, and the machines will pick it up assuming the adapter is functioning properly. It will see the network but whether you are able to log in or not is dictated by the adapter (excluding passphase/key issue).
My System SpecsSystem Spec
07 Jan 2010   #8

windows 7
 
 
Tried it all...

Changed my settings to WPA and got a gigantic new KEY

But still no connection.

Iappreciate everyone's help...but aem...I don't get even half of what you are saying?? (But thanks anyway).

Here's the deal:

I have a Netgear 54 Mbps router.

My desktop runs XP...my old laptop runs XP. My new laptop runs Windows 7.

When I go in to set up or change wireless settings, I can only basically change from WEP to WPa....choose to either do it manually or put it on a flash drive...and then bingo I'm done. Is there somewhere else I should go to get more advanced settings??

Current config:

SSID: xxxx

Network Key: xxxx

Key Provided Automatically (802.1x): 0

Network Authentication Type: WPASK

Data Encryption Type: TKIP

Connection Type: ESS

Key Index:

After I changed from WEP to WPA, I shut down computer, unplugged router, and then fired them all back up. Then got HUGE new WPA Key.

Also tried saving new settings to a flash drive...plugged that into new laptop, but the 'connection' stuff on new laptop didn't have the option of reading flash drive to get the key.

Anyway, if you guys can help, that would be great. Thanks

Tammy
My System SpecsSystem Spec
07 Jan 2010   #9
aem

Windows 7 Ultimate 64Bit
 
 

Not sure how you changed your wireless network from being WEP to WPA, but you do this on a setting on the router. The router is the device that broadcasts your wireless network.

Then on your machines, change the wireless adapter's setting to use WPA, same for Windows 7's built-in wireless utility.

Not sure what you mean with the flash driver bit?
My System SpecsSystem Spec
07 Jan 2010   #10

windows 7
 
 

Thanks for all help. I'll keep trying. Thanks aem.
My System SpecsSystem Spec
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 Bought new laptop w/W7; can't connect to router




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