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Windows 7: Cannot connect to internet


19 Jan 2010   #1

windows 7
 
 
Cannot connect to internet

Hi, I have been trying to set up a wireless network connection via a Speedstream 6520 modem on a new laptop operating windows 7. It seems to be picking up the connection, but when I click connect a Windows Security screen comes up asking for network authentication. It will not accept any username and password I put in - I have tried my ISP password, modem password and computer log on details, nothing works. I have been into wireless network properties and tried changing things under the security tab - what is the network security key? At the moment I am connected by another laptop operating XP which works fine - I use a Netgear adapter on the XP laptop - do I need one of these for the new laptop? Any help would be great. Thanks

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19 Jan 2010   #2

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by jennyg View Post
Hi, I have been trying to set up a wireless network connection via a Speedstream 6520 modem on a new laptop operating windows 7. It seems to be picking up the connection, but when I click connect a Windows Security screen comes up asking for network authentication. It will not accept any username and password I put in - I have tried my ISP password, modem password and computer log on details, nothing works. I have been into wireless network properties and tried changing things under the security tab - what is the network security key? At the moment I am connected by another laptop operating XP which works fine - I use a Netgear adapter on the XP laptop - do I need one of these for the new laptop? Any help would be great. Thanks
Look on the back or underneath of your router,it should say somewhere WPA KEY or Wireless Key
Thats the key you need.

If it does not work,there is a way to check it,but it will require an ethernet cable and the password for your router.
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19 Jan 2010   #3

windows 7
 
 

I couldn't find a WPA key on the router. My Speedstream was originally supplied by bigpond but I have since changed my ISP and did configure the Speedstream to work with the new ISP. I have found my bigpond installation CD and book containing Wi-Fi Pin, Wi-Fi WEP Key and Wi-Fi SSID - Can I use the bigpond installation CD to set up the connection on the second laptop, even though I am no longer with bigpon? Looking through the bigpond book it says "You can also use your CD when you want to add computers to your home Wi-Fi network, however this only works with the adapters that bigpond supplies - they supplied a Netgear Wi-Fi adapter WG111v2" - this is the same adapter I am using with the XP laptop - maybe I need one of these for the windows 7 laptop??
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20 Jan 2010   #4

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by jennyg View Post
I couldn't find a WPA key on the router. My Speedstream was originally supplied by bigpond but I have since changed my ISP and did configure the Speedstream to work with the new ISP. I have found my bigpond installation CD and book containing Wi-Fi Pin, Wi-Fi WEP Key and Wi-Fi SSID - Can I use the bigpond installation CD to set up the connection on the second laptop, even though I am no longer with bigpon? Looking through the bigpond book it says "You can also use your CD when you want to add computers to your home Wi-Fi network, however this only works with the adapters that bigpond supplies - they supplied a Netgear Wi-Fi adapter WG111v2" - this is the same adapter I am using with the XP laptop - maybe I need one of these for the windows 7 laptop??
You will need to get iformation from your current isp
Userame,passwrod,vci etc
But your adapter will work yes.
My System SpecsSystem Spec
20 Jan 2010   #5
aem

Windows 7 Ultimate 64Bit
 
 

Did your new ISP not mentioned anything about them needing to re-setup your connection? they may need to port your modem details to their service, otherwise you're modem still have the old ISP's settings.

What is the model of the Speedstream? are you able to get into it's control panel and check a few things?

Example.
Name:  Speedstream-26242.jpg
Views: 68
Size:  25.9 KB


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23 Jan 2010   #6

windows 7
 
 

No, my ISP didn't mention anything about re-setup. I can get into the Siemens Gateway on my laptop running XP - is that what you mean? I have a SpeedStream 6520, originally supplied by Bigpond, but I set it up (after hours of hair pulling) to work with my new provider AAPT. It is working fine on the laptop running XP, but not so for the laptop running Windows 7. I have tried to get a WEP key from Siemens, they tell me I should contact my ISP and they tell me I need to contact Siemens. Also, I am having trouble with my AAPT internet username and password, which I discovered after trying to get into my free webspace, waiting to hear back from APPT as the username and password I have matches the one they have....maybe this has something to do with the non-acceptance of the network authentication details??
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23 Jan 2010   #7
aem

Windows 7 Ultimate 64Bit
 
 

I recon your ISP needs to know that you have bought a new modem so that they can, if need be add your MAC details to the service. As for the security key, i would have thought, this is made by you when you setup your wireless network (SSID name) through the router.
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23 Jan 2010   #8

windows 7
 
 

Thanks for your suggestions. My Wi-Fi WEP key was setup by Bigpond and I have told my ISP that I am using a modem originally supplied by Bigpond. I can use the wireless modem with my new ISP through my XP laptop. I have just managed to connect the Windows 7 laptop to the wireless modem using the ethernet cable......is there something I should do from here to get a wireless connection going?
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23 Jan 2010   #9
aem

Windows 7 Ultimate 64Bit
 
 

Getting the LAN to work is a good sign. From Windows 7's point f view, connecting to your wireless network is a breeze. If the wireless network uses WEP, then make sure you set Windows 7 setup to also use WEP. That is all you ready need to do. Try it and see how you go.

Abit of readying...

http://windows.microsoft.com/en-AU/w...reless-network
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15 Jul 2010   #10

windows 7
 
 

Had the same exact problem with a laptop with Windows 7 and this Speedstream 6520 wireless Bigpond ADSL modem. All laptops using windows XP have no issues. Windows 7 will ask you to input a username and password, which all combos fail to login.

Solution: Login to the modem configuration page (10.0.0.138) and change the wireless settings from WEP to WAP security. Windows 7 will then only ask for the wireless password.

Hope this helps
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 Cannot connect to internet




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