3 USB dongle connected but cannot display websites

acapriccio · 19 Jan 2010

My new laptop is a Toshiba L500 Satellite with Windows 7. I tried using my Three dongle (which I have had for 3 months now and works perfectly fine on my old laptop with Windows XP) - it managed to install and connect as normal. But it wouldn't display any websites other than the Three home page, supposedly because it is an internal website.

I then spent hours on the phone with Three and Toshiba technical team, trying to change some advanced internet options, turn off firewalls etc but nothing changed. Three then sent me a new dongle apparently with compatible driver. But it's still the same.

The weird thing is when I check the network and sharing centre - connections are fine. And when I ping websites like google on CMD, no packets are lost. The connection is there but something isn't right.

Can anyone help???

ccatlett1984 · 19 Jan 2010

Can you list the model number of your dongle?

Another option that i see the company offers, would be one of their "Mifi" devices. That would allow your laptop to see it as a normal wireless signal. But that would be a matter of last resort, I'm pretty sure we can get this working for you.

Can you please open a command prompt, and type "ipconfig /all" and send a screenshot of the results. Do the above command with the dongle connected, be sure you can get to that internal site.

acapriccio · 19 Jan 2010

Zte mf627

zzz2496 · 19 Jan 2010

Can you do this for me:

Press start->run->type ==> cmd /k ipconfig /all

Make sure your "Three" dongle is connected to the "Internet" before. Then please post the output of that command (it's up to you whether you send a screenshot, or you copy the text).

zzz2496

acapriccio · 19 Jan 2010

Windows IP Configuration

Host Name . . . . . . . . . . . . : Acapriccio
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter 1.3G:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 1.3G
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 92.40.189.173(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 217.171.135.1
217.171.132.1
Primary WINS Server . . . . . . . : 10.11.12.13
Secondary WINS Server . . . . . . : 10.11.12.14
NetBIOS over Tcpip. . . . . . . . : Disabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8187B Wireless 802.11bg 54Mbps
USB 2.0 Network Adapter
Physical Address. . . . . . . . . : 70-1A-04-8F-68-36
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-26-22-F1-62-34
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1E030A1A-D9C2-4FF6-8D71-0A3621BBAD64}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:1438:17fd:a3d7:4252(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::1438:17fd:a3d7:4252%12(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:5c28:bdad::5c28:bdad(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 217.171.135.1
217.171.132.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{A86212AF-FEC7-4A24-88EB-4348EBAE599C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{41E563C5-4F4E-4C43-8E8A-61AA7205CB68}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

zzz2496 · 19 Jan 2010

Code:

PPP adapter 1.3G:
 
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 1.3G
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 92.40.189.173(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.255
   Default Gateway . . . . . . . . . : 0.0.0.0
   DNS Servers . . . . . . . . . . . : 217.171.135.1
                                       217.171.132.1
   Primary WINS Server . . . . . . . : 10.11.12.13
   Secondary WINS Server . . . . . . : 10.11.12.14
   NetBIOS over Tcpip. . . . . . . . : Disabled

That's where your problem lies. Can you do this:

Code:

ipconfig /renew

Or just disconnect, unplug, replug, reconnect, see if you can get that "Default Gateway" filled out.

zzz496

ccatlett1984 · 19 Jan 2010

The subnet mask is also wrong, it most likely should be
subnet mask: 255.255.255.0
gateway: 94.40.189.1

You can manually change both of those settings, by going into "network and sharing center", then clicking on "change adapter settings". Right-click on the adapter labelled "PPP adapter 1.3G", then click on "properties". Click on "tcp/ip v4" then click "properties", you can then change the two settings on the window that pops-up.

zzz2496 · 19 Jan 2010

ccatlett1984,

It's a public IP address, it can have very weird subnet mask, and the gateway is not always ended with .1.
Subnet mask 255.255.255.0 (or 24bit subnet mask) is used for a very small network (254 hosts), the Internet, or WAN, have a different subnet mask which is independent from one network to another. It's up to the ISP's Network designer what number to put.

zzz2496

acapriccio · 19 Jan 2010

I have now tried ipconfig /renew
but it just says "No operation can be performed on Wireless Network Connection while it has its media disconnected.
No operation can be performed on Local Area Connection while it ha its media disconnected.

All these while I had my dongle connected and internal site working.

ccatlett1984 · 19 Jan 2010

zzz2496 said:

ccatlett1984,

It's a public IP address, it can have very weird subnet mask, and the gateway is not always ended with .1.
Subnet mask 255.255.255.0 (or 24bit subnet mask) is used for a very small network (254 hosts), the Internet, or WAN, have a different subnet mask which is independent from one network to another. It's up to the ISP's Network designer what number to put.

zzz2496

Correct, it could be something entirely different. But, its worth trying my suggested settings. Either way we now know the adapter is not setting its gateway and might not be setting its subnet mask correctly. I dont know how either support department could have missed this.