The DNS Server Isnt Responding

B

BckDSmith

New member
Hi.

Im a new user here and I just registered to see if you guys can give me any help. In the last few days my router has started playing up. I cant connect to the internet on my laptop or my PS3.

I can connect to the wireless network Ive been using but when I connect to it in the bottom left of my screen it says the network has no internet access. I tried doing the Windows problem solver and it says that the problem is that "The DNS server isnt responding". When i try to go online on my PS3 it says there has been a DNS error also so it must be something to do with the router.

Ive tried all the basic stuff like resetting the router with a pin in the reset button but I still get the same message. Ive also tried using another router with no success.

Here is a few screen shots below of my command prompt, my control panel and my routers homepage. Hopefully somebody can spot a problem and can walk me through the fix. Please keep it simple though as im not the best at understanding computer talk :o
 

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My Computer

OS
Windows 7
Have you went to your ISP's homepage to check their dns server addresses.

Try using these as your DNS servers. Log into your router and enter these.

primary 208.67.222.222
secondary 208.67.220.220

Manually enter those server addresses into your Ps3. You should be up and running. Let me know how it goes.
 

My Computer

Computer Manufacturer/Model Number
Toshiba P300
OS
Windows 8 Pro
CPU
Intel Centrino Dual Core P7450 2.13GHz
Memory
4gb
Graphics Card(s)
ATI Mobility Raedon HD3650
Hard Drives
Toshiba MK3252GSX ATA
Internet Speed
Wish it were faster
Hi.

I tried entering those numbers into the Belkin router page, restarted the router and laptop but I still get the no internet access message in the network icon :(
 

My Computer

OS
Windows 7
Who is your ISP?

On your router configuration page, is there an option somewhere along the lines of "get DNS automatically from ISP"? If there is, uncheck that option and use those server addresses I replied with earlier.
 

My Computer

Computer Manufacturer/Model Number
Toshiba P300
OS
Windows 8 Pro
CPU
Intel Centrino Dual Core P7450 2.13GHz
Memory
4gb
Graphics Card(s)
ATI Mobility Raedon HD3650
Hard Drives
Toshiba MK3252GSX ATA
Internet Speed
Wish it were faster
Hi. My ISP is Homecall/Tiscali. I unchecked that box when I typed in those numbers previously and I still cant connect. I can connect to the network but just noe the internet
 

My Computer

OS
Windows 7
This is a screen shot of the Security Log. Probably wont help you. The dates for the logs were last on the 1st January but its been working up until 2 days ago
 

Attachments

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My Computer

OS
Windows 7
Dont know if this has anything to do with it but here is a screen shot of my network properties. Ive got everything set to be assigned automatically. Do I need to change anything here or is this just for setting a static IP address ?
 

Attachments

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My Computer

OS
Windows 7
In the IPv4 Settings page you just posted a screen shot of, Try entering those DNS Servers manually there as well. Make sure those DNS addresses are still listed in the router configuration page as well.
 

My Computer

Computer Manufacturer/Model Number
Toshiba P300
OS
Windows 8 Pro
CPU
Intel Centrino Dual Core P7450 2.13GHz
Memory
4gb
Graphics Card(s)
ATI Mobility Raedon HD3650
Hard Drives
Toshiba MK3252GSX ATA
Internet Speed
Wish it were faster
Just the same message as before. Dont know why. All the correct lights are lit up on the router. Ive even tried to hard wire the router to the laptop but still cant get anything :(
 

My Computer

OS
Windows 7
OK.... On the IPv4 properties page switch everything back to the way it was.

One more thing we can try is turn off your router and leave it off. Go into "Network and sharing center". On the left side of the page click on "manage wireless networks".
Right click any network listed and then delete. Boot down your PC.

Hard reset your router again back to factory defaults. When your router is back up and running boot up the PC and set up a new wireless network.
 

My Computer

Computer Manufacturer/Model Number
Toshiba P300
OS
Windows 8 Pro
CPU
Intel Centrino Dual Core P7450 2.13GHz
Memory
4gb
Graphics Card(s)
ATI Mobility Raedon HD3650
Hard Drives
Toshiba MK3252GSX ATA
Internet Speed
Wish it were faster
To hard reset the router do i just press the reset button with the pin or do i need to go into the routers internet page and reset via there ?
 

My Computer

OS
Windows 7
reset with the pin
 

My Computer

Computer Manufacturer/Model Number
Toshiba P300
OS
Windows 8 Pro
CPU
Intel Centrino Dual Core P7450 2.13GHz
Memory
4gb
Graphics Card(s)
ATI Mobility Raedon HD3650
Hard Drives
Toshiba MK3252GSX ATA
Internet Speed
Wish it were faster
No success. I also have a Netgear router spare. I tried doing the hard reset on it aswell and I get the exact same message with it.
 

My Computer

OS
Windows 7
This very well could be a problem with your ISP. I know it's really frustrating, just try to stay calm. What kind of internet connection do you have? Is it ADSL or a cable connection?
 

My Computer

Computer Manufacturer/Model Number
Toshiba P300
OS
Windows 8 Pro
CPU
Intel Centrino Dual Core P7450 2.13GHz
Memory
4gb
Graphics Card(s)
ATI Mobility Raedon HD3650
Hard Drives
Toshiba MK3252GSX ATA
Internet Speed
Wish it were faster
Its an ADSL connection with Homecall/Tiscali. If I cant get this sorted out this weekend then I think im going to move my broadband/phone to Sky. If I did that would this mean that these problems would be solved because id get a new ISP, new modem etc

Hopefully this can be sorted though ;)
 

My Computer

OS
Windows 7
Sometimes if you disconnect your internet cable from the source, boot down the modem and wait a few minutes your ISP will assign you a new IP address when you connect everything again. Preferably your computer should be off during this process.

Maybe you can try Tiscali tech support and see if they have any work arounds for your problem.

Sooner or later We'll get this issue resolved.
 

My Computer

Computer Manufacturer/Model Number
Toshiba P300
OS
Windows 8 Pro
CPU
Intel Centrino Dual Core P7450 2.13GHz
Memory
4gb
Graphics Card(s)
ATI Mobility Raedon HD3650
Hard Drives
Toshiba MK3252GSX ATA
Internet Speed
Wish it were faster
Ok. Ill give them a call in the morning. What if I changed my ISP. If I did that i would get a new modem/router etc. Would that solve these problems ?
 

My Computer

OS
Windows 7
Hi dude,

The router page clearly shows tht there is no connection and in the security log it says ADSL is down.
Did you disturb the connection/settings before this issue started?
Did you contact your ISP and check with them whether the connection is up and running?
Wat is your network setup? If Modem>Router>PC, remove router and conn directly to modem and check.
I presume, your ISP is down, since you have told, conn another router didnt solve the issue.
So, the settings are correct I presume, if you havnt disturbd it.
Did you try conn thru a LAN cable?

Let us know. Al the very best.
 

My Computer

Computer Manufacturer/Model Number
MacBook Pro
OS
Lion
CPU
i5
Memory
4GB
Graphics Card(s)
Intel
Screen Resolution
1200x800
Hard Drives
Seagate FreeAgent GO 250GB Ext. HDD
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