Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: Remote assistance

18 Feb 2010   #1

Windows seven
 
 
Remote assistance

Hi there,

I'm trying to take control of my user's machine with the built in Remote Assistance - Easy connect. I need to do it through easyconnect as the user is my 73 years old mum. We both use seven as OS, we both have a very fast ADLS internet connection (10mb as an average result on both sides, it's practically as good as a lan!), no proxy, it sounds all simple.
But weirly enough when I launch Easy connect it tells me that it can't reach the global peer to peer network.
Any idea anyone?
I used to do it with the old VNC on XP but incompatible with W seven so far. ;(

Thanks

My System SpecsSystem Spec
.

18 Feb 2010   #2

W7 Ultimate 64bit W7 Premium 64bit W7 Premium 32bit WXP Home 32bit
 
 

I do remote support for my 82 year old Dad. Remote Assistance was a little too much for him to handle so I switched to Teamviewer. It's easy to start and it's free. No worrying about firewalls or email contact lists or other such things. It connects every time.

All they need to do is start it and tell you the ID and PW it presents and you can connect very easily.
My System SpecsSystem Spec
Reply

 Remote assistance





Thread Tools



Similar help and support threads for2: Remote assistance
Thread Forum
Remote Assistance help Network & Sharing
Remote Assistance problems Network & Sharing
Remote Assistance Network & Sharing
Offer Remote Assistance Customization
Solved Virus over remote assistance? System Security
Using Remote Desktop instead of Remote Assistance for remote helpdesk? Network & Sharing
Remote assistance Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:27 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33