Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BT Home Hub randomly resetting

06 Mar 2010   #1
Lone Wolf

Windows 7 Ultimate (32-bit)
 
 
BT Home Hub randomly resetting

I've recently moved from Windows XP Pro to Windows 7 Ultimate (both 32-bit) and one problem with W7 that XP never had is my British Telecom Home Hub 15 (white) router randomly resets itself, disconnecting me from the internet.

I can go days without it happening, and then have it happen once or twice a day. Then all of a sudden, it'll happen 8 or 12 times in a few hours.

I'm up-to-date with firmware, drivers, control utilities for all hardware in and on my system.

The router is connected through a Cat-5e Ethernet cable rather than USB or wireless.

It can happen when just using a simple browser, when downloading through Port 80 in browsers, or not using internet at all.

Firewall exceptions are in place, as is anti-virus and anti-spyware.

Is this common? Because it's damned annoying - I'm just about ready to go back to XP Pro because of it. Is there a "fix" cure, or workaround? I've read somewhere it may be to do with "max open connections" but everything I tried regarding limiting that in browsers or download utilities result in no apparent change to this occurring.

Also : Where's the "Internet system tray icon > right-click -> Repair connection" gone that was in XP?


My System SpecsSystem Spec
.

06 Mar 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Lone Wolf View Post
I've recently moved from Windows XP Pro to Windows 7 Ultimate (both 32-bit) and one problem with W7 that XP never had is my British Telecom Home Hub 15 (white) router randomly resets itself, disconnecting me from the internet.

I can go days without it happening, and then have it happen once or twice a day. Then all of a sudden, it'll happen 8 or 12 times in a few hours.

I'm up-to-date with firmware, drivers, control utilities for all hardware in and on my system.

The router is connected through a Cat-5e Ethernet cable rather than USB or wireless.

It can happen when just using a simple browser, when downloading through Port 80 in browsers, or not using internet at all.

Firewall exceptions are in place, as is anti-virus and anti-spyware.

Is this common? Because it's damned annoying - I'm just about ready to go back to XP Pro because of it. Is there a "fix" cure, or workaround? I've read somewhere it may be to do with "max open connections" but everything I tried regarding limiting that in browsers or download utilities result in no apparent change to this occurring.

Also : Where's the "Internet system tray icon > right-click -> Repair connection" gone that was in XP?
I suspect you are using the homegroup model for networking On some systems it can cause random disconnects. You can verify if this is the problem by creating a new network connection using the workgroup model.


Ken.
My System SpecsSystem Spec
06 Mar 2010   #3
Lone Wolf

Windows 7 Ultimate (32-bit)
 
 

In "Network and Sharing Centre"?

My Computer > Network > Internet
Network : Work Network
Access type : Internet
Connections : Local area network.

It does this random reset in homegroup, workgroup, or whatever designation I give it.
My System SpecsSystem Spec
.


06 Mar 2010   #4
severedsolo

Windows 7 Ultimate X64 SP1
 
 

its more likely a homehub fault.... 1.5 means you must have had it for years, i had this problem, got them to replace it with a nice shiny 2.0
My System SpecsSystem Spec
07 Mar 2010   #5
Lone Wolf

Windows 7 Ultimate (32-bit)
 
 

Actually only had it about 15months. I was using a Voyager210 before they gave me this hub, but I've submitted a ticket to their tech support, too. Might get an answer tomorrow, given this is a weekend. Thanks, though.
My System SpecsSystem Spec
14 Mar 2010   #6
Lone Wolf

Windows 7 Ultimate (32-bit)
 
 

Update : BT sent me a newer model HomeHub, and touch wood, so far no disconnects, but I've only been running it a few days.

So, it looks like, the old one was either on its way out (they don't make them like they used to, eh?) or there was driver-support issues under the new OS of Win7. Either way, assuming this is fixed, I'm happy. Thanks .
My System SpecsSystem Spec
14 Mar 2010   #7
severedsolo

Windows 7 Ultimate X64 SP1
 
 

dont tell me i was right.... that never happens glad you got it sorted
My System SpecsSystem Spec
Reply

 BT Home Hub randomly resetting




Thread Tools





Similar help and support threads
Thread Forum
folder settings randomly resetting
I have no idea why but I for some reason the settings I apply to specific folders have been getting reset at seemingly random times. By folder settings I mean sorting options mostly. I have to frequently re-select my pictures folder to have the option to sort by 'date created' and then select...
General Discussion
Windows 7 Home Premium x64 hangs randomly
My 3 year old Toshiba Qosmio x500 started hanging randomly so I did a fresh install using a Windows 7 Home Premium x64 OEM using my original serial no. Still having random hangs. I use PC mainly for browsing nowadays. No heavy gameplay. Only upgrades are additional 4Gb RAm and repalced HDD...
Performance & Maintenance
System Clock randomly resetting to different date/time
Windows 7 - Has anyone excperienced this issue? If so, how can it be resolved? Does Windows have a patch to correct?
General Discussion
my home premium 64 bit randomly became blacklisted?
Hi, I bought my windows 7 on the pre release offer, so I have had it a while. I have not changed or messed with anything recently, I closed a browser today and there was a this copy of windows is not genuine above my clock? shortly after screen went black, so I tried to activate it said my code was...
Windows Updates & Activation
computer keeps on randomly resetting
A few weeks ago, computer kept on getting resetting, often when it is idle, never seems to do it when playing mass effect 2. I then upgraded to service pack 1 Upgraded graphics card driver by - Boot into Safe Mode with Networking - Uninstall the Display Drivers including Catalyst Control...
BSOD Help and Support
resetting home group
I had homegroup working fine but due to hard drive failiure i had to re-install windows 7 on host computer and didn't make note of password.None of the other pcs on home group will display password and i can't start a new one.How do i fix problem.
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:42.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App