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Windows 7: cant connect to wireless internet w/ new Win7 HP laptop

09 Mar 2010   #1

Windows 7 starter
cant connect to wireless internet w/ new Win7 HP laptop

i got a new windows 7, HP compaq laptop, and i went to the mall where there are lots of free wireless internet connections. krispy Kreme was where i was at and they had a connection and they gave me the password to connect. all of the drivers and everything are working and the wireless connectivity is on etc etc. there is no indication of anything on the computer not being ready to connect to the wireless network and the computer says that it detects the connection and everything but when i try to connect it just says it cant and it wont give an error report or any other reason as to what the problem could be. full bars are detected on the signal strength, access is granted from being an unsecured connection cause its free full access or the password is simply given to me, and i checked and rechecked connectivity and setup in the computer. this seems to be happening with windows 7 a lot but most people are wanting to connect to the wireless from the router in their house but im wondering why cant i connect to the free networks at starbucks and krispy kreme and mcdonalds and all of that even though everything seems fine.

My System SpecsSystem Spec

12 Mar 2010   #2

Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6

Hi Chrisv,

What kind of antivirus software are you running?

Check out this thread, too: Cant connect to wireless internet - Vista Forums


Windows Outreach Team
My System SpecsSystem Spec
13 Mar 2010   #3

Windows 7 starter

a trial version of macafee at the moment. i finally connected it the internet wirelessly at a friends house without having to do anything except manually push the connect button but at MY house i tried to connect to the internet with a wire and it wont do it. i think its something to do with windows 7 and its level of support...
My System SpecsSystem Spec

13 Mar 2010   #4

Windows 7 starter

its windows 7 starter too
My System SpecsSystem Spec
15 Mar 2010   #5
Microsoft MVP

W 7 64-bit Ultimate

Hello Chrisv, welcome to Seven Forums!

Have a look at the tutorial at the link below to see if it'll help you sort your issue; be sure to keep us informed.

Internet Troubleshooting Guide
My System SpecsSystem Spec
15 Mar 2010   #6


Power off computer *but keep ethernet plugged in*
Power Off Modem and Router/Switch/Hub (whatever you use) via the power cable.
Let sit for 1 min.

1. plug modem back in - let lights cycle -- 1 min
2. plug router/switch/hub back in - let lights cycle
3. Turn on computer
My System SpecsSystem Spec

 cant connect to wireless internet w/ new Win7 HP laptop

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