Problems accessing the Internet with new laptop

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  1. Posts : 13,354
    Windows 7 Professional x64
       #11

    What computer model do you have? It is probably written right on the lid somewhere.
      My Computer


  2. Posts : 8
    Windows 7
    Thread Starter
       #12

    Trouble will connecting on Wire and Wireless, Help!


    Hi guys,

    I have had this issue for a week now and I still can't get my new acer to work.
    Here is the story:

    I have a connection at home, I have a single wire or a wireless router, none of which I can get to work.

    The one wire will work on one older laptop and a newer laptop i have will no connect to it, so I bought a wireless router, and this will not connect to either laptop.
    I have contacted Acer who say its the internet provider, the provider say everything is set up correctly, plus it does work on one laptop so this indicates it's true!

    I have attached screenshots of a wire connection ipconfig/all and another on the wireless connection. The detection thing! on Windows 7 when on the wire LAN connection indicates Doesnt have a valid IP Configuration and the Wireless connection detects The DNS server isn't responding.

    I really dont know what is wrong, It is a new laptop, it should have the latest driver right? I don't really know how to update them anyway.

    Any ideas would be greatful, i am lost and I am living In the czech republic so I can't send it back without spending loads of money.

    Who can I contact, Acer, Microsoft or the Internet provider? whos issue is it?
    Please can you support me on this one, I don't understand the IP config stuff, i just noticed people do it and it helps people understand the issue.

    One more thing, I notice when i click into the network it states no internet connection for both.

    Problems accessing the Internet with new laptop-wiredlanipconfigall.jpg

    Problems accessing the Internet with new laptop-wirelessipconfigall.jpg
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #13

    tommyw252 said:
    Hi guys,

    I have had this issue for a week now and I still can't get my new acer to work.
    Here is the story:

    I have a connection at home, I have a single wire or a wireless router, none of which I can get to work.

    The one wire will work on one older laptop and a newer laptop i have will no connect to it, so I bought a wireless router, and this will not connect to either laptop.
    I have contacted Acer who say its the internet provider, the provider say everything is set up correctly, plus it does work on one laptop so this indicates it's true!

    I have attached screenshots of a wire connection ipconfig/all and another on the wireless connection. The detection thing! on Windows 7 when on the wire LAN connection indicates Doesnt have a valid IP Configuration and the Wireless connection detects The DNS server isn't responding.

    I really dont know what is wrong, It is a new laptop, it should have the latest driver right? I don't really know how to update them anyway.

    Any ideas would be greatful, i am lost and I am living In the czech republic so I can't send it back without spending loads of money.

    Who can I contact, Acer, Microsoft or the Internet provider? whos issue is it?
    Please can you support me on this one, I don't understand the IP config stuff, i just noticed people do it and it helps people understand the issue.

    One more thing, I notice when i click into the network it states no internet connection for both.

    Problems accessing the Internet with new laptop-wiredlanipconfigall.jpg

    Problems accessing the Internet with new laptop-wirelessipconfigall.jpg
    Have you rebooted the router and the PC at the same time?
      My Computer


  4. Posts : 8
    Windows 7
    Thread Starter
       #14

    Yes I have, Please has anyone got anything?
      My Computer


  5. Posts : 1,506
    W7 Ult. x64 | OS X
       #15

    What type of connection do you have? If you have DSL, you may have to supply login details in order to connect. If you have cable, I'm not sure why your connection isn't working. What did you do to get the original laptop connected?
      My Computer


  6. Posts : 8
    Windows 7
    Thread Starter
       #16

    The laptop on it now connects automatically, yet my latest, the acer is not picking up anything?
    I really am stuck, I don't even know who to call to get advice?
    Should I just return the laptop!? which is hard as I have to send it back to the UK. I am in Czech
      My Computer


 
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