Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: wireless versus wired Internet accessability problem

22 Apr 2010   #1
Dadguy

Windows 7 Ultimate
 
 
wireless versus wired Internet accessability problem

Hi,

I have a toshiba satellite laptop running windows 7 ultimate. I attach to my work network via a cable when I"m in the office and work wirelessly everywhere else. last week I couldn't access the internet at the office though everyone else could. when I unplug the cable, I can access our wireless network at work just fine. After some troubleshooting here's what I know:

1. when wired I can reach the network, exchange, outlook etc...but cannot access the internet.
2. when wireless I can do everything above including internet
3. no matter what port in the wall I use the same results occur.
4. the ports in the are fine as they have been tested with other laptops
5. there are no problems reported in system devices
6. when I run the troubleshooting tool for network problems it reports that Microsoft Corporation cannot be reached.

I'm not really sure what else might be the cause but I'm hopeful i can get some ideas on what to check next on here.

Thanks for reading...

Dadguy


My System SpecsSystem Spec
.
22 Apr 2010   #2
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

This link might help with that problem. It's hard to say exactly what the problem might be but this tutorial covers most of them.
Switching between your home and workplace networks
My System SpecsSystem Spec
22 Apr 2010   #3
Dadguy

Windows 7 Ultimate
 
 

Thanks for the link Chev65, I looked through it but didn't see anything that seemed to address my situation...I can't even think of a scenario that would cause the symptoms I listed. If I can reach the local network and exchange server whether I'm attaching wired or wirelessly I don't know what would cause me to be able to access the internet from that point when I'm wireless but not allow it when wired. I don't use this at home to attach to the network just when I'm in the office. Still hoping someone has an idea...
My System SpecsSystem Spec
.

22 Apr 2010   #4
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

If you can post an ipconfig screen shot it might be helpful to diagnose this problem. Start orb lower left, type cmd then hit enter, type ipconfig then hit enter. Use the snipping tool to capture then post.

Do you have an A/V software or third party firewall installed on the machine with the problem?

Do you have DHCP enabled for eithernet connections in device manager?

Have you attempted to roll back or reinstall the eithernet driver in device manager?
My System SpecsSystem Spec
22 Apr 2010   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Dadguy View Post
Thanks for the link Chev65, I looked through it but didn't see anything that seemed to address my situation...I can't even think of a scenario that would cause the symptoms I listed. If I can reach the local network and exchange server whether I'm attaching wired or wirelessly I don't know what would cause me to be able to access the internet from that point when I'm wireless but not allow it when wired. I don't use this at home to attach to the network just when I'm in the office. Still hoping someone has an idea...

Sounds like a DNS issue. Did you do anything to configure your computer for the domain (like point it at a dns server)?

If you input the IP of microsoft instead of the name what happens?

Ken
My System SpecsSystem Spec
Reply

 wireless versus wired Internet accessability problem




Thread Tools





Similar help and support threads
Thread Forum
Cannot access internet wired or wireless
I have 3 computers hooked to my network (1 wireless) all working and have internet services. I have another one with a fresh install of Win 7 Home Premium that I cannot get on the Internet with. I can see all of my computers in windows explorer and can ping all of them but cannot get on the...
Network & Sharing
Wired versus Wireless?
Hello, I bought a new wireless N router and connected that up. Thank you for your good help on that. However, I find that the wireless just does not give me the speed that I had with my wired router. I find that the web pages hang for many seconds at a time and, many times, the page goes to 404...
Network & Sharing
Internet connectivity problem, affects wired internet but not wireless
I am having Internet connectivity issues that only affect my computer and only affect it when I'm using a wired connection as opposed to a wireless connection. I would just use the wireless except that it's too weak here at my house especially in the room where I'm working and thus it's slow...
Network & Sharing
Connection to Internet Unsuccessful - Problem with Wired and Wireless
I am been having a problem with my Gateway tablet laptop for some time now which I believed to be due to a bad wireless signal. However I have now moved to a location where I can connect via an Ethernet cable or Wireless and the problem persists. I am able to view available wireless connections...
Network & Sharing
Wireless Internet, Wired Network...
Hi all, thought this is the best place to ask... Is there a way to plug my computer into my LAN and have access to my home network but avoid using its internet access altogether? So that I can use a separate wireless network for internet?
Network & Sharing
Wired/Wireless both can conncet but no internet
I have tried wired and wireless, and both will say connected (sometimes they will say limited access but only for a short period) but the internet will not work. However, sometimes I will have internet access but for 30 seconds, other times for 10 hours, and sometimes none at all. It is...
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:40.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App