'3 Mobile' laptop 'Live Mail' issues


  1. andyfen
    Posts : 5
    Windows 7
       New #1

    '3 Mobile' laptop 'Live Mail' issues


    Hi

    I can't send POP3 email via 'live mail' on '3 Mobile Broadband' using a Huawei Dongle.

    I can view and search web pages - no problem.

    I can send and receive Hotmail OK

    I have changed SMTP to smtp.three.co.uk and smtp-mbb. three.co.uk, port to 587 and 485
    Inbox.com suggest ports 587 & 465 and SMTP of my.inbox.com - none worked

    I selected

    ‘Log on using authenticated POP’

     POP3 - my.inbox.com
    SMTP - smtp.three.co.uk
    No to secure SSL

    Has anyone been here please?
    Last edited by andyfen; 29 Apr 2010 at 05:00. Reason: additional info
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  3. Johnathan Lyman
    Posts : 966
    Windows 7 Ultimate 64-bit
       New #2

    andyfen said:
    Hi

    I can't send POP3 email via 'live mail' on '3 Mobile Broadband' using a Huawei Dongle.

    I can view and search web pages - no problem.

    I can send and receive Hotmail OK

    I have changed SMTP to smtp.three.co.uk and smtp-mbb. three.co.uk, port to 587 and 485
    Inbox.com suggest ports 587 & 465 and SMTP of my.inbox.com - none worked

    I selected

    ‘Log on using authenticated POP’

     POP3 - my.inbox.com
    SMTP - smtp.three.co.uk
    No to secure SSL

    Has anyone been here please?
    What is the error you receive when you try to send via pop3?
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  4. andyfen
    Posts : 5
    Windows 7
    Thread Starter
       New #3

    Hi Jelyman

    I don't get an error code the email just stays in the 'outbox'
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  6. Johnathan Lyman
    Posts : 966
    Windows 7 Ultimate 64-bit
       New #4

    andyfen said:
    Hi Jelyman

    I don't get an error code the email just stays in the 'outbox'
    Try taking a look at this page (provided by Three)

    http://ask3.three.co.uk/mbbdocs/emai...dows_mail.html
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  7. andyfen
    Posts : 5
    Windows 7
    Thread Starter
       New #5

    "I have changed SMTP to smtp.three.co.uk and smtp-mbb. three.co.uk, port to 587 and 485
    Inbox.com suggest ports 587 & 465 and SMTP of my.inbox.com - none worked"

    I did the above as per instructions.

    There is talk on various forums that '3' block SMTP on some service providers, which might include inbox.com - however no-one has managed to confirm this with '3'.

    Inbox.com insist I should use SMTP = my.inbox.com but I can't even get that to work on my 'landline broadband' with a different service provider - I had to use their SMTP. In any case it did not work.

    The 'blocking' theory is becoming favourite.
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  8. Johnathan Lyman
    Posts : 966
    Windows 7 Ultimate 64-bit
       New #6

    andyfen said:
    "I have changed SMTP to smtp.three.co.uk and smtp-mbb. three.co.uk, port to 587 and 485
    Inbox.com suggest ports 587 & 465 and SMTP of my.inbox.com - none worked"

    I did the above as per instructions.

    There is talk on various forums that '3' block SMTP on some service providers, which might include inbox.com - however no-one has managed to confirm this with '3'.

    Inbox.com insist I should use SMTP = my.inbox.com but I can't even get that to work on my 'landline broadband' with a different service provider - I had to use their SMTP. In any case it did not work.

    The 'blocking' theory is becoming favourite.
    I am going to sign up for inbox.com email and give the Pop/Smtp access a whirl here in the States and see if I can get it to work.
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  10. Johnathan Lyman
    Posts : 966
    Windows 7 Ultimate 64-bit
       New #7

    I was able to get it to work following these settings up to step 9.

    Inbox.com - Email Help

    If you notice #10, that step is for those who cannot use port 25 with their ISP.

    If that STILL doesn't work, you may want to give your ISP's outgoing SMTP server a shot. If you do, make sure you click MORE SETTINGS, OUTGOING SERVER, and choose "logon using" like the image below:

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  11. andyfen
    Posts : 5
    Windows 7
    Thread Starter
       New #8

    Thank you for all your endeavours Jelyman. Unfortunately I had already tried all of these settings and more. The instructions you included for Outlook are not the same as Win 7 'live mail' but I am sure I made the correct choices.

    I have contacted '3' again to try to get an answer on blocking.

    One thing that occurs to me is that if '3' require outgoing server authentication, I have not got a User or P/W and do not know how to get one.
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  12. Johnathan Lyman
    Posts : 966
    Windows 7 Ultimate 64-bit
       New #9

    andyfen said:
    One thing that occurs to me is that if '3' require outgoing server authentication, I have not got a User or P/W and do not know how to get one.
    My guess is it would be the username/password they gave you for your account. Contacting them would be the only way to determine that for sure.
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  13. andyfen
    Posts : 5
    Windows 7
    Thread Starter
       New #10

    Thanks Jelyman

    I've fixed the problem, someone on 3G forum suggested: "You need to ask your current ISP to let you authenticate to their smtp address before you send, sometimes known as email forwarding... Ie. in Outlook, you will have a box which you will need to tick with "My outgoing email server requires authentication".
    "Whatever you do, don't go through three's email system"
    Using SMTP my.inbox.com I ticked "My outgoing email server requires authentication" entered user and p/w and it worked!!!!
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