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Windows 7: '3 Mobile' laptop 'Live Mail' issues

29 Apr 2010   #1
andyfen

Windows 7
 
 
'3 Mobile' laptop 'Live Mail' issues

Hi

I can't send POP3 email via 'live mail' on '3 Mobile Broadband' using a Huawei Dongle.

I can view and search web pages - no problem.

I can send and receive Hotmail OK

I have changed SMTP to smtp.three.co.uk and smtp-mbb. three.co.uk, port to 587 and 485
Inbox.com suggest ports 587 & 465 and SMTP of my.inbox.com - none worked

I selected

‘Log on using authenticated POP’

POP3 - my.inbox.com
SMTP - smtp.three.co.uk
No to secure SSL

Has anyone been here please?



My System SpecsSystem Spec
.

30 Apr 2010   #2
Johnathan Lyman

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by andyfen View Post
Hi

I can't send POP3 email via 'live mail' on '3 Mobile Broadband' using a Huawei Dongle.

I can view and search web pages - no problem.

I can send and receive Hotmail OK

I have changed SMTP to smtp.three.co.uk and smtp-mbb. three.co.uk, port to 587 and 485
Inbox.com suggest ports 587 & 465 and SMTP of my.inbox.com - none worked

I selected

‘Log on using authenticated POP’

POP3 - my.inbox.com
SMTP - smtp.three.co.uk
No to secure SSL

Has anyone been here please?
What is the error you receive when you try to send via pop3?
My System SpecsSystem Spec
01 May 2010   #3
andyfen

Windows 7
 
 

Hi Jelyman

I don't get an error code the email just stays in the 'outbox'
My System SpecsSystem Spec
.


01 May 2010   #4
Johnathan Lyman

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by andyfen View Post
Hi Jelyman

I don't get an error code the email just stays in the 'outbox'
Try taking a look at this page (provided by Three)

http://ask3.three.co.uk/mbbdocs/emai...dows_mail.html
My System SpecsSystem Spec
02 May 2010   #5
andyfen

Windows 7
 
 

"I have changed SMTP to smtp.three.co.uk and smtp-mbb. three.co.uk, port to 587 and 485
Inbox.com suggest ports 587 & 465 and SMTP of my.inbox.com - none worked"

I did the above as per instructions.

There is talk on various forums that '3' block SMTP on some service providers, which might include inbox.com - however no-one has managed to confirm this with '3'.

Inbox.com insist I should use SMTP = my.inbox.com but I can't even get that to work on my 'landline broadband' with a different service provider - I had to use their SMTP. In any case it did not work.

The 'blocking' theory is becoming favourite.
My System SpecsSystem Spec
02 May 2010   #6
Johnathan Lyman

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by andyfen View Post
"I have changed SMTP to smtp.three.co.uk and smtp-mbb. three.co.uk, port to 587 and 485
Inbox.com suggest ports 587 & 465 and SMTP of my.inbox.com - none worked"

I did the above as per instructions.

There is talk on various forums that '3' block SMTP on some service providers, which might include inbox.com - however no-one has managed to confirm this with '3'.

Inbox.com insist I should use SMTP = my.inbox.com but I can't even get that to work on my 'landline broadband' with a different service provider - I had to use their SMTP. In any case it did not work.

The 'blocking' theory is becoming favourite.
I am going to sign up for inbox.com email and give the Pop/Smtp access a whirl here in the States and see if I can get it to work.
My System SpecsSystem Spec
02 May 2010   #7
Johnathan Lyman

Windows 7 Ultimate 64-bit
 
 

I was able to get it to work following these settings up to step 9.

Inbox.com - Email Help

If you notice #10, that step is for those who cannot use port 25 with their ISP.

If that STILL doesn't work, you may want to give your ISP's outgoing SMTP server a shot. If you do, make sure you click MORE SETTINGS, OUTGOING SERVER, and choose "logon using" like the image below:

My System SpecsSystem Spec
03 May 2010   #8
andyfen

Windows 7
 
 

Thank you for all your endeavours Jelyman. Unfortunately I had already tried all of these settings and more. The instructions you included for Outlook are not the same as Win 7 'live mail' but I am sure I made the correct choices.

I have contacted '3' again to try to get an answer on blocking.

One thing that occurs to me is that if '3' require outgoing server authentication, I have not got a User or P/W and do not know how to get one.
My System SpecsSystem Spec
03 May 2010   #9
Johnathan Lyman

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by andyfen View Post
One thing that occurs to me is that if '3' require outgoing server authentication, I have not got a User or P/W and do not know how to get one.
My guess is it would be the username/password they gave you for your account. Contacting them would be the only way to determine that for sure.
My System SpecsSystem Spec
04 May 2010   #10
andyfen

Windows 7
 
 

Thanks Jelyman

I've fixed the problem, someone on 3G forum suggested: "You need to ask your current ISP to let you authenticate to their smtp address before you send, sometimes known as email forwarding... Ie. in Outlook, you will have a box which you will need to tick with "My outgoing email server requires authentication".
"Whatever you do, don't go through three's email system"
Using SMTP my.inbox.com I ticked "My outgoing email server requires authentication" entered user and p/w and it worked!!!!
My System SpecsSystem Spec
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 '3 Mobile' laptop 'Live Mail' issues




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