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Windows 7: I'm trying to fix a friends internet connection.


02 Jun 2010   #1

Windows 7 x64 Ultimate
 
 
I'm trying to fix a friends internet connection.

Hi,

I have a friends acer laptop that I'm trying to fix the internet connection on. It is connected to the internet but I can't get online in IE8! I have connected to my wireless network fine and I installed MS Secutity Essentials via usb. I was able to download the updates for Security Essentials from the internet and did a quick scan (no threats found).

I tried installing MS Office 2010 beta but it said it couldn't get online to download the files needed for installation.

When I open IE8 it just says 'Internet Explorer cannot display the webpage'

What can I do to try and fix this?

Thanks,

Duncan

My System SpecsSystem Spec
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02 Jun 2010   #2
Lee

Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
 
 

Hi Duncan, have you setup an internet connection. Even if you haven't some things can still connect to the internet to do updates. Right click on the Network icon in the system tray, and then attempt to setup a connection using either local or wireless connection. Hope this helps.
My System SpecsSystem Spec
02 Jun 2010   #3

Windows 7 x64 Ultimate
 
 

Thanks Lee,

I have already done that and the wireless connection is enabled and showing as connected in Network and Sharing Center. Also my wireless network has no security on it so that should not be a problem. And as I said Security Essentials was able to access the internet to download updates.

Thanks for your help!
My System SpecsSystem Spec
.


02 Jun 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Have you tried with another browser? This could be an IE problem. A Guy
My System SpecsSystem Spec
03 Jun 2010   #5

Windows 7 x64 Ultimate
 
 

Thanks A Guy, I have already tried installing FF and that wouldn't connect either and neither will action center to check for solutions.

I don't know if this has anything to do with it but when I turn the machine on I get this message...



any ideas?

Thanks
My System SpecsSystem Spec
03 Jun 2010   #6

Windows 8 Pro
 
 

Hello,

Go into IE8, Select Tools and then Internet Options. Go to the advanced tab. Click on reset IE8 settings to default.



Let us know if the problem still persists.


Attached Images
 
My System SpecsSystem Spec
03 Jun 2010   #7

64-bit Windows 8.1 Pro
 
 

Another thing you can do is flush your DNS cache ....

Code:
ipconfig /flushdns
My System SpecsSystem Spec
03 Jun 2010   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Duncan View Post
Hi,

I have a friends acer laptop that I'm trying to fix the internet connection on. It is connected to the internet but I can't get online in IE8! I have connected to my wireless network fine and I installed MS Secutity Essentials via usb. I was able to download the updates for Security Essentials from the internet and did a quick scan (no threats found).

I tried installing MS Office 2010 beta but it said it couldn't get online to download the files needed for installation.

When I open IE8 it just says 'Internet Explorer cannot display the webpage'

What can I do to try and fix this?

Thanks,

Duncan
Hi Duncan
As you can get online OK with your machine go to this link, should solve the problem for you:
Fix Runtime Errors in Internet Explorer
My System SpecsSystem Spec
03 Jun 2010   #9

Windows 7 x64 Ultimate
 
 

Thanks electrotune1200 and Tews I have tried both of your procedures but unfortunately neither of them worked. Also thank you mitchell65 I downloaded the fixit program and ran it on the laptop but it didn't resolve the problem either. The runtime error message I posted earlier is one I'm getting as I start win 7 so not sure if it is directly related to IE.


here is a capture of the wireless network connection status... so you can see the internet is working but I can't connect with IE, FF, Action center or Office Beta install. But Security Essentials was able to download it's updates.

My System SpecsSystem Spec
03 Jun 2010   #10

Windows 8 Pro
 
 

Hello,

You can try this. Run an elevated command prompt, type in the command sfc /scannow and hit enter. Let the scan complete and see if this resolves the issue.


Secondly, If the sfc /scannow fails to find any errors, maybe try running a repair install with your Windows disc.

Are you getting the runtime error on every boot?
My System SpecsSystem Spec
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 I'm trying to fix a friends internet connection.




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