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Windows 7: I'm trying to fix a friends internet connection.

03 Jun 2010   #11

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Hi Duncan
On re-reading this thread I gather this laptop is connected to your wireless system. Have you tried connecting with an ethernet cable. I think you have a wireless problem here!

My System SpecsSystem Spec
03 Jun 2010   #12

windows seven

make sure that no proxy is enabled in IE and FF.

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My System SpecsSystem Spec
03 Jun 2010   #13

Windows 7 Ultimate x64 SP1

It definitely sounds like some malware had infected the machine and added a proxy, usually set to the loopback address. If you can open a command prompt and get an IP address from your router, than it is most likely an address configured in the proxy settings.
My System SpecsSystem Spec

04 Jun 2010   #14

Windows 7 x64 Ultimate

Thanks electrotune and apple2005 I tried both your suggestions and neither fixed the problem.

Now I have done a system restore. It has brought mixed blessings! I can get online with FF but IE seems to have become corrupted and just won't respond. Also loads of programs that I had uninstalled have been reinstalled and I can't now uninstall them again. Is there anyway of fixing IE and cleaning it up now I have done the system restore?
My System SpecsSystem Spec
04 Jun 2010   #15

64-bit Windows 8.1 Pro

At this point I would do a repair install and see if it resolves your problem... Repair Install
My System SpecsSystem Spec
04 Jun 2010   #16

Windows 8 Pro

As Tews just mentioned, I agree it's time to try the repair install.

If that fails to fix the problem, it's time to start thinking of a clean installation. It may sound like I'm jumping the gun a bit, but sometimes you will invest a lot less time resolving a problem that way.

Try the repair install first and, keep us updated on your problem.
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 I'm trying to fix a friends internet connection.

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