New
#11
Many thanks to all of you for the advice you've offered.
I haven't yet tried Zepher's suggestion as I'm afraid it's a little over my head and so I'm waiting for one of my more technically competent friends to come round and offer his help. However, after reading chev65's answer I realised I'd not tried switching BOTH firewalls off at the same time. What I'd done before was switch off the anti-virus elements of the programs. So this morning I've tried switching off both firewalls and played three video clips, all of which ran through smoothly.
As I mentioned before it sometimes plays a couple of clips without freezing but it does look as though one of the firewalls may be the problem. I'll test it out further and if I get the freezing with them on but the same positive results with the firewalls off I'll look into them and see if I can tweak anything to prevent this happening.
I really do appreciate you all taking the time to respond. When your knowledge is as limited as mine on the technical side the ever-willing-to-help members of this forum are a godsend. Once again, thanks.