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Windows 7: New PC, Cannot Set Up Internet


24 Jun 2010   #1

Windows 7 Home Premium
 
 
New PC, Cannot Set Up Internet

I have a new PC. It is a Acer 23in AS X1301 Desktop PC.

We cannot get it to connect to the internet.

It has a PPPOE by default and no modem.

It asks for a Username and Password given by the ISP Provider.

We have not had to do this before.

The current PC found the Belkin router without much help.

The Laptop found the wireless easily.

We don't know what to do. We don't know what to put in.

I am sure he had a name and password a long time ago with dial up but now there has been no need to use them since we set up the router.

Can someone please help me.

I don't know what to do.

I am going to ring the internet provider today.

But the question is.

WHAT DOES THE COMPUTER WANT US TO PUT IN?!

I don't know what it wants.

Also I am starting to think the internet is not going to be always on broadband by the ominous description of it.

How a new pc with new programmes mostly can have such a antiquated system I don't know.

It is like it is oversimplified to the point it is complex.

Do I need a modem or something?

I don't know what to do.

Please, please help me.


My System SpecsSystem Spec
.

24 Jun 2010   #2

Vista 64 Ultimate, Windows 7 64 Ultimate, Ubuntu 9.10
 
 

When the ISP set up the account for access a username/password was given. My ISP includes an email account and the username is the email account name, the password is whatever they gave or what it may have been changed to.

I can understand this happening if your were setting up a new router but not the laptop, you simply should be able to select the wireless network and connect and unless there is WPA, or WEP, encryption, which would require a security key, you will have access.
My System SpecsSystem Spec
24 Jun 2010   #3

Windows 7 Home Premium 32-bit
 
 

Hi there from across the pond! I cannot determine if your system shipped with Windows 7 32-bit or Windows 7 64-bit, but being a budget PC, I am assuming it has Windows 7 32-bit? (you can find this out by clicking Start ~> RIGHT click on "Computer" ~> chose "Properties". It will state either 32-bit operating system, or 64-bit operating system under "System Type". (under "System")

Did you chose "Home" or "Public" as the network type, when setting up the PC? (You can find this out and also change it by going to Start ~> Control Panel ~> Network and Internet ~> Network and Sharing Center (or, if either small or icons are shown in Control Panel, as opposed to the "Catagory" viewset, you would go to Start ~> Control Panel ~> Network and Sharing Center (confusing, I know.)

In the Network and Sharing Center, under "View Your Active Networks" it will show your Network (either Home, or Public, etc.) This needs to be "HOME" if you are on a home network. If it does not say "HOME" Click either Work Network or Public Network and change it to HOME instead.

While still in Network and Sharing Center, in the upper left corner, click "Change Adapter Settings".

If you are connected to your router using an ethernet cable, RIGHT click that connection and chose Properties.
If you are connected to the router using a wireless adapter, RIGHT click the wireless adapter and chose "Properties".

Click Internet Protocol version 4, then click the properties button

Make sure "Obtain and IP address automatically" is checked. Also make sure "Obtain DNS Serve automatically" is also checked.

Close out and now click "Internet protocol version 6" and then "properties" button.
Make sure "Obtain and IP address automatically" is checked. Also make sure "Obtain DNS Serve automatically" is also checked.

Close out of the dialogue boxes until you are back at "Network Connections".
If you created any new connections, such as a PPPoE connection etc. then right click it and chose Delete. (for any that you may see, other than Local Area Connection and any wireless connections or bluetooth connections)

A PPPoE connection is used on a PC only when a DSL modem is directly connected to the PC. It is not used when the DSL modem is connected directly to a home *router*, as the router uses a PPPoE connection to connect to the DSL modem for you, the router then *shares* that internet connection with all PC's in the house that connect to the home router.
(confusing , I know.)

Now, in Network Connections, you should only have a hard-wired adapter icon (It will have a wire beside it) and/or a wireless adapter icon. (it will have a wireless icon)
You may or may not also have a bluetooth network icon, if so, just ignore it.

If you connect using wireless, left click the wireless adapter icon one time, then chose "Diagnose This Connection" at the top of the window.

If you connect to the router using a wired ethernet cable, left click once on "Local Area Connection" and then click "Diagnose This Connection" at the top of the window..

After the Network Diagnostic runs, it should 'fix' any errors and you should be connected.

If you are connected wirelessly, and your wireless network (also called an SSID) has a password on it to prevent others from connecting to your home network, you will need the password to join the network.

If you forgot your password for your home network:

Download the software linked at bottom and run it, chose to "Show Advanced Tools" and it will show you your wireless networks (SSID) password (by clicking "retrieve WPA/WEP Key") Alternately, if you are on a WIRED connection to your router, you can log into the router and find your ISP (Internet Service Provider) username/password. Do this by clicking "Configure Detected Router".

(If you cannot see the DSL password in your routers settings, you may call your ISP and they will provide it to you.)

You may or may not need this information, though!

I suspect you will *not* need this info, as the other PC's connect to the router and also the internet, through the router - just fine.
It seems to be a configuration issue with THIS new PC. (not the router.)

Note: the HP Network Diagnostic Utility is designed for troubleshooting HP printers in regards to networking, if you do not have an HP printer, it will not find one, obviously, but the other useful tools the software does is really why I am suggesting to use it. Just ignore any errors that it did not find a printer.


Download the HP Network Diagnostic Utility


I hope this helps!

Rich
My System SpecsSystem Spec
.


24 Jun 2010   #4

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by Richie View Post
Hi there from across the pond! I cannot determine if your system shipped with Windows 7 32-bit or Windows 7 64-bit, but being a budget PC, I am assuming it has Windows 7 32-bit? (you can find this out by clicking Start ~> RIGHT click on "Computer" ~> chose "Properties". It will state either 32-bit operating system, or 64-bit operating system under "System Type". (under "System")

Did you chose "Home" or "Public" as the network type, when setting up the PC? (You can find this out and also change it by going to Start ~> Control Panel ~> Network and Internet ~> Network and Sharing Center (or, if either small or icons are shown in Control Panel, as opposed to the "Catagory" viewset, you would go to Start ~> Control Panel ~> Network and Sharing Center (confusing, I know.)

In the Network and Sharing Center, under "View Your Active Networks" it will show your Network (either Home, or Public, etc.) This needs to be "HOME" if you are on a home network. If it does not say "HOME" Click either Work Network or Public Network and change it to HOME instead.

While still in Network and Sharing Center, in the upper left corner, click "Change Adapter Settings".

If you are connected to your router using an ethernet cable, RIGHT click that connection and chose Properties.
If you are connected to the router using a wireless adapter, RIGHT click the wireless adapter and chose "Properties".

Click Internet Protocol version 4, then click the properties button

Make sure "Obtain and IP address automatically" is checked. Also make sure "Obtain DNS Serve automatically" is also checked.

Close out and now click "Internet protocol version 6" and then "properties" button.
Make sure "Obtain and IP address automatically" is checked. Also make sure "Obtain DNS Serve automatically" is also checked.

Close out of the dialogue boxes until you are back at "Network Connections".
If you created any new connections, such as a PPPoE connection etc. then right click it and chose Delete. (for any that you may see, other than Local Area Connection and any wireless connections or bluetooth connections)

A PPPoE connection is used on a PC only when a DSL modem is directly connected to the PC. It is not used when the DSL modem is connected directly to a home *router*, as the router uses a PPPoE connection to connect to the DSL modem for you, the router then *shares* that internet connection with all PC's in the house that connect to the home router.
(confusing , I know.)

Now, in Network Connections, you should only have a hard-wired adapter icon (It will have a wire beside it) and/or a wireless adapter icon. (it will have a wireless icon)
You may or may not also have a bluetooth network icon, if so, just ignore it.

If you connect using wireless, left click the wireless adapter icon one time, then chose "Diagnose This Connection" at the top of the window.

If you connect to the router using a wired ethernet cable, left click once on "Local Area Connection" and then click "Diagnose This Connection" at the top of the window..

After the Network Diagnostic runs, it should 'fix' any errors and you should be connected.

If you are connected wirelessly, and your wireless network (also called an SSID) has a password on it to prevent others from connecting to your home network, you will need the password to join the network.

If you forgot your password for your home network:

Download the software linked at bottom and run it, chose to "Show Advanced Tools" and it will show you your wireless networks (SSID) password (by clicking "retrieve WPA/WEP Key") Alternately, if you are on a WIRED connection to your router, you can log into the router and find your ISP (Internet Service Provider) username/password. Do this by clicking "Configure Detected Router".

(If you cannot see the DSL password in your routers settings, you may call your ISP and they will provide it to you.)

You may or may not need this information, though!

I suspect you will *not* need this info, as the other PC's connect to the router and also the internet, through the router - just fine.
It seems to be a configuration issue with THIS new PC. (not the router.)

Note: the HP Network Diagnostic Utility is designed for troubleshooting HP printers in regards to networking, if you do not have an HP printer, it will not find one, obviously, but the other useful tools the software does is really why I am suggesting to use it. Just ignore any errors that it did not find a printer.


Download the HP Network Diagnostic Utility


I hope this helps!

Rich
Thank you very much.

It is Windows 7 Home Premium 32bit.

Wireless with no modem in the tower.


The setup is is wireless because the router is attached to another PC or a modem , not sure which.

The current PC has a PCI wireless card and is wireless.

If it comes to it could we attach it to the router and move the PC?

If the other PC is set up that way.

Could we go into the PC attached to the Router and find the name and password?

If it is attached to the router.
I think the Router is attached to a modem not the PC but I am not sure.

If I download the HP Network Diagnostic utility can I do the things from my current PC?

I cannot get the new one online.

I think the problem is with the new PC. The other 2 work fine.

I am not good with computers internally.
My System SpecsSystem Spec
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 New PC, Cannot Set Up Internet




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