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Windows 7: Can't communicate with primary DNS

18 Jul 2010   #1
SkinyJim

Windows 7 Ultimate x64 Build 7600
 
 
Can't communicate with primary DNS

Hey guys. My girlfriend came to me with a computer problem. She can't use the wireless internet around home. I did some poking around and came up with the following information.

(see attatched jpeg)

and this from the command prompt

Quote:
Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-1C-BF-6C-D2-A5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::dc0b:ee89:208d:25c7%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.37.199(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 184556407
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-6B-3D-06-00-1B-24-4C-AC-29

DNS Servers . . . . . . . . . . . : fe80::353a:eaab:4a44:c660%11
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net
But considering I'm a networking retard, I have no idea what to do with this information. There is no communication to the internet or the router. Can anyone please help me out here?




Attached Images
 
My System SpecsSystem Spec
.
19 Jul 2010   #2
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Hi SkinyJim, it looks to me like this machine is not picking up the Default Gateway for some reason. This can happen for a few reasons like bad driver or a router in need of a firmware update or something is blocking the gateway like an A/V software. You can try to enter the gateway manually in your ipv4 properties on the problem machine. You can get the gateway info from one of your other machines by doing an ipconfig at the command prompt or the routers set up page.
My System SpecsSystem Spec
20 Jul 2010   #3
metaldragon

all windows and tiger
 
 

Quote   Quote: Originally Posted by SkinyJim View Post
Hey guys. My girlfriend came to me with a computer problem. She can't use the wireless internet around home. I did some poking around and came up with the following information.

(see attatched jpeg)

and this from the command prompt

Quote:
Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-1C-BF-6C-D2-A5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::dc0b:ee89:208d:25c7%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.37.199(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 184556407
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-6B-3D-06-00-1B-24-4C-AC-29

DNS Servers . . . . . . . . . . . : fe80::353a:eaab:4a44:c660%11
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net
But considering I'm a networking retard, I have no idea what to do with this information. There is no communication to the internet or the router. Can anyone please help me out here?

If this is a "vista" laptop try setting the IP to a fixed address and then see if that connects to the wifi. Might have something to do with the DHCP flags. There is a MS reg edit fix for this. If that is the prob.....Fixed IP working or not?
Here's the link if the Fixed IP works: http://support.microsoft.com/kb/928233
My System SpecsSystem Spec
.

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 Can't communicate with primary DNS




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