cant access Internet


  1. 7up
    Posts : 69
    windows 7 pro
       #1

    cant access Internet


    Running windows 7 home premium 64 bit. If I click on the Internet icon [Internet explorer 8] I can connect to the Internet. If I open skype, it says it can't connect. I downloaded google earth V5 and it says it cannot complete because it cant connect to the Internet.

    HELP
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    7up said:
    Running windows 7 home premium 64 bit. If I click on the Internet icon [Internet explorer 8] I can connect to the Internet. If I open skype, it says it can't connect. I downloaded google earth V5 and it says it cannot complete because it cant connect to the Internet.

    HELP
    Hi 7up and welcome

    I suspect it is either your firewall configuration or your anti-virus that is interfering with some applications. Can you tell us which you are using and also what is your network setup?

    Thanks

    Jan
      My Computer


  3. 7up
    Posts : 69
    windows 7 pro
    Thread Starter
       #3

    Just using windows firewall and using Shaw secure as antivirus. As for network setup, it is just a standard setup. Checked tcp/ip settings and everything in there looks normal
      My Computer


  4. 7up
    Posts : 69
    windows 7 pro
    Thread Starter
       #4

    Sorry, wireless setup, but other computer using wireless is fine. ALso if I wire the computer to the router it makes no difference....still no connection on anything except opening Internet explorer
      My Computer


  5. 7up
    Posts : 69
    windows 7 pro
    Thread Starter
       #5

    Have used msconfig to disable everything and still no Internet access for any programs. I can still access Internet using Internet Explorrer
      My Computer


  6. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #6

    7up,

    Re"Shaw Secure Anti Virus."
    Is your other computer [ that has Internet access ] also using this product ?
    It may well be the cause of your problems.

    Did your computer come preloaded with an AV Program?
      My Computer


  7. 7up
    Posts : 69
    windows 7 pro
    Thread Starter
       #7

    Have removed Shaw secure and still doesnt work. When I try to install google earth, it says installation failed...couldnt connect to the Internet. Trys to Open a google support site but fails saying couldnt connect to the Internet. Error message 0x80072ee7

    If I click on the Internet explorer icon it opens fine
      My Computer


 

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