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Windows 7: cant access Internet

23 Jul 2010   #1
7up

windows 7 pro
 
 
cant access Internet

Running windows 7 home premium 64 bit. If I click on the Internet icon [Internet explorer 8] I can connect to the Internet. If I open skype, it says it can't connect. I downloaded google earth V5 and it says it cannot complete because it cant connect to the Internet.

HELP


My System SpecsSystem Spec
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23 Jul 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by 7up View Post
Running windows 7 home premium 64 bit. If I click on the Internet icon [Internet explorer 8] I can connect to the Internet. If I open skype, it says it can't connect. I downloaded google earth V5 and it says it cannot complete because it cant connect to the Internet.

HELP
Hi 7up and welcome

I suspect it is either your firewall configuration or your anti-virus that is interfering with some applications. Can you tell us which you are using and also what is your network setup?

Thanks

Jan
My System SpecsSystem Spec
23 Jul 2010   #3
7up

windows 7 pro
 
 

Just using windows firewall and using Shaw secure as antivirus. As for network setup, it is just a standard setup. Checked tcp/ip settings and everything in there looks normal
My System SpecsSystem Spec
.

23 Jul 2010   #4
7up

windows 7 pro
 
 

Sorry, wireless setup, but other computer using wireless is fine. ALso if I wire the computer to the router it makes no difference....still no connection on anything except opening Internet explorer
My System SpecsSystem Spec
23 Jul 2010   #5
7up

windows 7 pro
 
 

Have used msconfig to disable everything and still no Internet access for any programs. I can still access Internet using Internet Explorrer
My System SpecsSystem Spec
23 Jul 2010   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

7up,

Re"Shaw Secure Anti Virus."
Is your other computer [ that has Internet access ] also using this product ?
It may well be the cause of your problems.

Did your computer come preloaded with an AV Program?
My System SpecsSystem Spec
25 Jul 2010   #7
7up

windows 7 pro
 
 

Have removed Shaw secure and still doesnt work. When I try to install google earth, it says installation failed...couldnt connect to the Internet. Trys to Open a google support site but fails saying couldnt connect to the Internet. Error message 0x80072ee7

If I click on the Internet explorer icon it opens fine
My System SpecsSystem Spec
Reply

 cant access Internet




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