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Windows 7: Internet access problem via usb modem problem

26 Jul 2010   #1
Piaras

Windows 7 Profession (64 BIT)
 
 
Internet access problem via usb modem problem

I need your help. I can’t seem to connect to the internet with my USB ‘dongle’ modem on my new laptop. My service provider says that the problem is not a problem with coverage. The device is working properly, according to Windows 7 and I can also access the internet on another older laptop that has Windows XP. The service provider reckons it is likely to be related to one of four possibilities:
· (1) Anti-viral software (I managed to access the internet once to register my subscription and to download some windows updates)
or
· Services on the laptop not being enabled: (2) telephony, (3) RPC and (4) plug and play. The laptop provider recommended that these settings be changed from manual to automatic, which I‘ve done. This allowed me to access the internet again, but only once, allowing to me to download more windows updates.
I guess this looks like it could be the anti-viral software, yes? Should I uninstall my anti-viral software or are there other settings in Windows 7 that I change change/reconfigure? I am not a tech person at all. I’ve been bounced between my service provider and my laptop manufacturer for a couple of weeks now to try to sort this problem, but still no luck. So, any pointers would be really appreciated.
Thanks


My System SpecsSystem Spec
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26 Jul 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Piaras View Post
I need your help. I can’t seem to connect to the internet with my USB ‘dongle’ modem on my new laptop. My service provider says that the problem is not a problem with coverage. The device is working properly, according to Windows 7 and I can also access the internet on another older laptop that has Windows XP. The service provider reckons it is likely to be related to one of four possibilities:
· (1) Anti-viral software (I managed to access the internet once to register my subscription and to download some windows updates)
or
· Services on the laptop not being enabled: (2) telephony, (3) RPC and (4) plug and play. The laptop provider recommended that these settings be changed from manual to automatic, which I‘ve done. This allowed me to access the internet again, but only once, allowing to me to download more windows updates.
I guess this looks like it could be the anti-viral software, yes? Should I uninstall my anti-viral software or are there other settings in Windows 7 that I change change/reconfigure? I am not a tech person at all. I’ve been bounced between my service provider and my laptop manufacturer for a couple of weeks now to try to sort this problem, but still no luck. So, any pointers would be really appreciated.
Thanks
Piaras hi and welcome

first, go into device manager (type device manger in search). Go to the network tab and look for your USB dongle. Is it listed? does it have a yellow triangle over it? Are there any other "unknown devices" listed in device manager?

Second, do you have a win 7 dvd from which to do a repair install?

Ken
My System SpecsSystem Spec
26 Jul 2010   #3
Petey7

Windows 7 Professional SP1 64-bit
 
 

What AV do you use? Most shouldn't cause any problem.
My System SpecsSystem Spec
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27 Jul 2010   #4
Piaras

Windows 7 Profession (64 BIT)
 
 

Hi Ken
I couldn't really find a 'triangle' icon beside the network device managers but attached is a screen grab of what's there at the minute. The 'dongle' is the last listed item under network adapters (HUAWEI 3G network card). Also, I do have a reinstallation DVD.
Piaras


Attached Thumbnails
Internet access problem via usb modem problem-network-adaptors-print-screen.png  
My System SpecsSystem Spec
27 Jul 2010   #5
Piaras

Windows 7 Profession (64 BIT)
 
 

Sorry, I am a bit new at this. I 've just seen your post. Petey7. AV is short for....?
Piaras
My System SpecsSystem Spec
27 Jul 2010   #6
Petey7

Windows 7 Professional SP1 64-bit
 
 

AV is short for anti-virus. Or as you called it "anti-viral". I guess different places call it by different names, so no biggie.
My System SpecsSystem Spec
27 Jul 2010   #7
Piaras

Windows 7 Profession (64 BIT)
 
 

AV, antiviral, of course! Anyway, I'm using McAfee.
My System SpecsSystem Spec
27 Jul 2010   #8
Petey7

Windows 7 Professional SP1 64-bit
 
 

hmpuhuphmhpmphumhpu I hate McAfee soooooo much.

Don't know if McAfee would cause a problem or not, but it has never done anything but cause me serious problems. I also see where a lot of people are having problems with USB dongles around the net. McAfee is easy to download and reinstall as long as you have all your subscription info. Uninstall it, then download one of the programs that removes the left overs from McAfee. McAfee's uninstaller ALWAYS leaves a lot of stuff behind, most of which can cause problems. If that works, download and install Microsoft Security Essentials. I use it one all of my computers and it has always worked so much better than McAfee.
My System SpecsSystem Spec
30 Jul 2010   #9
Piaras

Windows 7 Profession (64 BIT)
 
 

Sorry about taking so long to reply. Anyway, success! Followed your advice and it worked. I did have to tweak the RPC service settings to automatic and reboot, however as the uninstallation of McAfee didn't allow me to connect to the internet initially. The important thing is that a) I 'm posting this on the laptop that I had the trouble with and b) thanks again for all your help. I really appreciate it.
My System SpecsSystem Spec
30 Jul 2010   #10
Petey7

Windows 7 Professional SP1 64-bit
 
 

Glad to here you got everything working. Feel free to ask anymore questions when they pop up
My System SpecsSystem Spec
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